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ericv7841367
Participant
February 26, 2020
Answered

Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

  • February 26, 2020
  • 32 replies
  • 117101 views

I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

{Renamed by MOD}

    Correct answer Anshul_Saini

    Hi All,

     

    We are sorry for the trouble. I would like to inform you all that a similar issue has been addressed for Mac in Illustrator update along with the latest macOS update, v12.4. I would request you all the update Windows 10 to the latest build and Illustrator to v26.3.1 and share your observation with us. If you are still facing the issue, please share the information asked above. This information will help us investigate the issue further.

     

    Please feel free to reach out. We'd be happy to help.

     

    Thanks & Regards,

    Anshul Saini

     

    #Marking it correct to highlight

    32 replies

    Show previous replies
    W
    warrenw100
    Participant
    October 29, 2020

    Select the Artboard selection and make a copy of your artboard then go back to the Selection Tool and you should be good 

    J
    jens2763
    Participant
    October 29, 2020
    Thank you! Is just me or is there cursor issues with grabbing things and selecting corner points?
      RAL 1013
      RAL 1013
      Participant
      September 8, 2020

      I've had the same problem. Illustrator 24.3, MacOs 10.15.6
      I could drag a shape corner to change the size of a shape, but I couldn't drag a shape (text, groups, etc.) to change a position. Also, I could select some shape and replace it by using my keyboard.
      It started suddenly while I was working. And I solved this problem by restarting my laptop.
      Adobe, please, check it.

        aungm16683484
        aungm16683484
        Participant
        September 7, 2020

        Toggle Show bounding Box and Gpu view to Cpu. Its work for me

        Mark3GraphicDesign
        Mark3GraphicDesign
        Participant
        August 20, 2020

        Giving this a bump - I just had the same issue out of no where today.

         

        Yes, closing photoshop fixed it but that's obviously not a solution. Anyone at Adobe know of this and have a long term solution in the works?

        R
        Ronald5D97
        Participant
        August 20, 2020

        I have recently had a few randon PC reboots of my multiple monotors (older mobile Dell Precision laptop on a dock) and a couple of system reboots I assumed were windows updates. On a whim I undocked the laptop and the problem went away and stayed gone when I redocked. I decided to see if my 7 year old FireProM600 graphics card had a driver update (I did one not too long ago) and much to my surprise it did last month. I updated and this problem has not yet returned.

        S
        s.vitu347
        Participant
        August 11, 2020

        #MeToo 

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        August 11, 2020

        And the solutions already posted do not work for you?

        Which system, which version and what did you already try?

        R
        Ronald5D97
        Participant
        August 19, 2020

        None of these posted solutions work for me. I can select objects or text with the selection, direct selection, or group selection tools but cannot move them with the mouse and that tool; I can however move them with the arrow keys on the keyboard.I have tried on multiple documents created last year and all are the same. 

        -MT-
        -MT-
        Participant
        July 16, 2020

        Had the same problem (couple of times last months) and not sure what the solution is.
        Closing Photoshop fixed it for a little while but the bug re-appeared soon after. Artboard selection also has something to do with it. Bit annoyed by Illustrator being more buggy with latest updates.

        2019 MacBook Pro 15.3 / Intel Core i9 / 2,4 GHz / 32 GB
        Adobe Illustrator 24.2.1

         

        S
        sharonwwl
        Participant
        July 10, 2020

        having the same issue here as well. going nuts soon!

        H
        Hialda
        Participant
        June 30, 2020

        This happened to me too but seemed to go away after I selected the artboard with the artboard tool. Strange!

          W
          wakeelkh
          Participant
          July 18, 2020

          This (Artboard selection and selection toggle) worked for me

            D
            dlandi
            Participant
            January 22, 2021

            Touching the Artboard work for me also. Strange!

              Jill Orr
              Jill Orr
              Participating Frequently
              June 30, 2020

              Closing Photoshop did not work for me, neither did closing any open apps. This is the third time this has happened in the last month. Only restarting the program worked for me. 

                L
                LIVVYLIV
                Participant
                June 23, 2020

                Hey, I'm having the same issue in Illustrator. I can only move objects (whether created or images pasted) with the arrow keys? 

                  Larry G. Schneider
                  Community Expert
                  Larry G. SchneiderCommunity Expert
                  Community Expert
                  June 23, 2020

                  If Photoshop is open, have you tried with Photoshop closed?

                    R
                    Ronald5D97
                    Participant
                    August 19, 2020

                    I have this same issue.  Get a sound as if a dialog is open somewhere (it isnt). I can select and move with keyboard arrow keys but not with the mous and selection tool. Current version, windows 10, nothing else open. It is a bug it seems. Wasnt like this last time I had the doc open last month. 

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