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ericv7841367
Participant
February 26, 2020
Answered

Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

  • February 26, 2020
  • 32 replies
  • 117101 views

I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

{Renamed by MOD}

    Correct answer Anshul_Saini

    Hi All,

     

    We are sorry for the trouble. I would like to inform you all that a similar issue has been addressed for Mac in Illustrator update along with the latest macOS update, v12.4. I would request you all the update Windows 10 to the latest build and Illustrator to v26.3.1 and share your observation with us. If you are still facing the issue, please share the information asked above. This information will help us investigate the issue further.

     

    Please feel free to reach out. We'd be happy to help.

     

    Thanks & Regards,

    Anshul Saini

     

    #Marking it correct to highlight

    32 replies

    Show previous replies
    A
    asbin
    Participant
    June 19, 2020

    I'm   also facing same kind of problem

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 19, 2020

    Is this about moving objects with Shift pressed or about having to close Photoshop in order to move your objects?

      N
      Nur Abdul Karim
      Participant
      August 14, 2020

      yup. for me. cant shift and move with  mouse.

       

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      February 26, 2020

      Hi there,

       

      Sorry to hear about your experience. Is it only happening with Illustrator? Is your Windows 10 and Graphic Card driver up-to-date?
      Please restart your machine in the safe mode and then try to work on the Illustrator. Let us know if you are able to work there properly. Please follow help article https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

      Looking forward to your response.

       

      Regards,

      Ashutosh

      E
      ericv7841367Author
      Participant
      February 26, 2020

      It's only happening with Illustrator, I have Photoshop up and it's working just fine. Everything appears to be up to date. I could see how restarting my computer would fix things for the moment but it seems like it will negatively affect workflow as this is something that happens quite frequently. I was hoping there was maybe some long term solution that doesn't require me restarting things in the middle of a project.

        aledebarba
        aledebarba
        Participant
        June 8, 2021

        Same here. Closing Photoshop worked.

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