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Known Participant
September 17, 2013
Answered

Can't move objects with Selection Tool

  • September 17, 2013
  • 28 replies
  • 490696 views

So, I just installed Illustrator CC, which I now have on a trial license.  About an hour ago, illustrator suddenly started refusing to move any objects while I'm in the Selection Tool.  I can move the objects only in Free Transform.  I use hot keys a lot, so it's really slowing me down.  I hit "V" to click on and then move an object, and then it won't move. I get the error sound, but no dialogue box pops up to explain what the error is. 

Since I'm getting ready to bite the bullet and start paying a hefty monthly fee for this program when my trial runs out, this is pretty aggravating.  Anyone have any ideas what might have cause this?

Correct answer Larry G. Schneider

Sounds like there might be a hidden modal dialog open. Does hitting the Escape button do anything to free up the objects?

28 replies

rodrigomuller
Participant
July 4, 2020

None of the earlier solutions worked for me, but at the same time that Illustrator wasn't allowing me to drag items with the mouse (they were still movable with the directional keys on the keyboard) Windows was also not being able to do Drag & Drop. Instead of freaking out and resetting the workspace or even reinstalling, I looked at what was open at the moment. Only Photoshop and Illustrator. Closed Photoshop, drag and drop was back and working EVERYWHERE. I don't know what it is, but Photoshop likes to take control over other apps regularly.

Participant
February 13, 2020

Hai.....
Just close all other adobe products and again open your AI or PS (whatever it may),,,
Now you will move anything on artboard by using move tool...

Participant
December 4, 2019

Extremely Old forum, BUT if anyone has this issue, and nothing is working and you dont want to restart. Before you do, Try expanding the object. Not sure why this worked for me but it did (expand everything,except fill if you have a gradient)

November 10, 2019

After a long struggle through overnight, I found the solution. Sure it will hell you.

1.open task manager bar end task(stop or clear) all adobe updater and its services which are running out. 

2.Restart the system once or twice

3.Run illustrator cc 2019, hold down Alt+Shift+Ctrl while program startup screen.(keeps hold until you find some sort of restoration message while processing)....that it.

I hope it will help to solve a huge headache..

For any assistance regarding this issue please drop a mail. if possible I 'll help you solve it.

 

Thank you

Haja

 

Monika Gause
Community Expert
Community Expert
November 10, 2019

"3.Run illustrator cc 2019, hold down Alt+Shift+Ctrl while program startup screen.(keeps hold until you find some sort of restoration message while processing)....that it."

 

This steps ressets the preferences. Since there might be different causes for this issue for everyone (and this thread alone has at lest 3 causes for different people), I wouldn't advise resetting the preferences as a general cure. Because in 2 of the cases it wouldn't even work, but it destroys so much.

avgailz57119154
Participant
July 24, 2019

Had the same issue, tried to follow the advice here, only thing that worked for me is kind of strange - Since I could select the object but not move it, after selecting an object I went to the Pathfinder window and clicked the Unit option. after that I could move it as usual. I think it has something to do with drawing inside the shape or playing with gradients before the issue occurred.

Participant
July 22, 2019

FIXED:

I had photoshop and adobe acrobat open at the same time. When I closed my photoshop and adobe acrobat instances, I was able to move objects with the mouse as well as re-order them in the layers panel. I did not have to restart.

Participant
July 2, 2019

Hi.

It happened to me and the solution was: invisible guidelines!

I went to the layer box, selected the layer with the object i wanted to move to check any object that maybe wasn't visible and noticed the guidelines. I proceeded to delete them and... Problem solved!

Hope this was helpful as well.

Participant
June 20, 2019

I had this same issue with Photoshop and Illustrator open, Closed photoshop and I could drag layers. (copied from other forum).

psummerfield
Known Participant
September 20, 2018

Sept 2018. I am still having this issue using 2017 & 2018 illustrator cc.

I am using win10.

If I have photoshop open in the background with any sort of document, dialog box open. Sometimes this means I cant move objects in Illustrator. restarting or closing background application seems to have fixed it for a while. But often happens again!

Seriously this bug has been driving me mental. I hope adobe can iron this one out!

peace!

Monika Gause
Community Expert
Community Expert
September 20, 2018

psummerfield  schrieb

Sept 2018. I am still having this issue using 2017 & 2018 illustrator cc.

I am using win10.

If I have photoshop open in the background with any sort of document, dialog box open. Sometimes this means I cant move objects in Illustrator. restarting or closing background application seems to have fixed it for a while. But often happens again!

Seriously this bug has been driving me mental. I hope adobe can iron this one out!

peace!

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psummerfield
Known Participant
September 20, 2018

umm...sorry thats not going to happen!

I fixed it! its probably a long term bug in illustrator rather than my pc.

p

Participant
July 29, 2018

I had the same problem. I restarted the app...I restarted with the ctrl+alt+shift combo... I restarted the computer...I uninstalled the app and I selected to not keep the preferences and I reinstalled...same the problem. I did a lot of clicks in raw and I tried to move like an angry man the object, and after the 50-60 clicks, it works again...  I don't know what was the problem, but the Windows sound was similar when something dialogue box is opened...