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Answered

can't open illustrator

Forum|Forum|4 years ago
November 5, 2021
11 replies
5692 views

When I try open Illustrator version 26.0.1 or version 25.4.1, I can't see anything. according to windows task manger the program is running but nothing is showing up on my screen or taskbar. I have try uninstalling Illustrator but it is still not opening.

Correct answer Anubhav M

Hello @Hossam Eldin_Ibrahim9690,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3zerrki) and letting us know if they help?

Looking forward to hearing from you.

Thanks,

Anubhav

simgealsancak

Participating Frequently

I can't use the Illustrator app. I was told it needed an update, but it still won't open. Sometimes it would open, but then it would crash. Now it won't open at all.

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Bobby Henderson

Community Expert

What are your computer system specs (operating system, type of CPU, amount of RAM, type of graphics card, etc.)? Are any extra devices attached, such as a graphics tablet? If so, is the driver up to date?

simgealsancak

Participating Frequently

My computer is an ASUS VivoBook
Operating system: Windows 10
RAM: 16 GB
Storage: 256 GB SSD
Processor: AMD Ryzen series (with integrated graphics)
Graphics card: Integrated AMD Radeon Graphics
I use a graphics tablet. The tablet driver is installed from the manufacturer’s official website and is up to date. No other external devices are connected.
Adobe Illustrator does not open at all, even though Windows, graphics drivers, and Adobe Illustrator are fully up to date. The application does not launch or show any loading screen.

jomanah

Participant

My Adobe enterprise account suddenly lost access to Photoshop and Illustrator. The organizations shown in my account don’t include these apps.
Could you help me restore access on my current device without creating a new account?

A

Anubhav M

Community Manager

Hello @jomanah ,

Thanks for reaching out. To get help with this, please get in touch with your admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

If you're the admin, you can get help here: https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

Please don’t hesitate to reach out if you have more questions or need assistance. We’d be happy to help.

Anubhav

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Brave_enthusiasm9206

Participant

hello why is my adobe illustrator not working and incoporate. Ive tried so many times to sign in but every time this app still ask me to sign up but not even working.Beside when i try to update it, this app ask me to pay.

HARSHIKA_VERMA

Community Manager

Hi Brave_enthusiasm9206,

We are sorry to hear you are unable to open Illustrator. Are you still experiencing the issue? Please ensure you're logged in with the same Adobe ID that has the subscription.

Hope that helps.

Thanks,

Harshika

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arsal_9555

Participant

my illistrator was nott opening please give me a solution i have lots of worksss

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Anubhav M

Community Manager

Hello @arsal_9555,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator and if you get an error message when opening Illustrator, including screenshots (if possible), so we can better assist you?

Looking forward to hearing from you.

Anubhav

I

irina_5707

Participant

Hi! The Illustrator app refuses to get installed on my laptop not giving the reason why. What should I do?

A

Anubhav M

Community Manager

Hello @irina_5707,

I'm sorry to hear about your experience. Could you share more details, such as the version of the OS installed and a screenshot of the error message (if any), so we can better assist you with this?

Also, try the suggestions shared in this help article (https://adobe.ly/4ooCyMq) and share your observations.

Looking forward to hearing from you.

Anubhav

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YolandaM

Participant

Reference 12013

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Dinesh-Gowli

Participant

2 minutes open and close why this problem in illustrator

M

Mystical_interest1857

Participant

i cant install the apps

Monika Gause

Community Expert

Please tell us exactly what's keeping you from doing so.

J

junaid_281

Participant

It's open but Adobe says first of all you sigin .I am already siginbut it can't run. Why

Monika Gause

Community Expert

Please post a screenshot. Is this your problem?

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

H

Hossam Eldin_Ibrahim9690

Participant

my plan included illustrator but when I open the app asks me for payment

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Anubhav M

Correct answer

Community Manager

Hello @Hossam Eldin_Ibrahim9690,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3zerrki) and letting us know if they help?

Looking forward to hearing from you.

Thanks,

Anubhav

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