Hi There, I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error... Things I've tried...Copying the art into a new document and savingSaving the new document to different disks (all local, no servers)Creating a blank document with nothing in it and saving Bascially, I can't save anything - has anyone else seen this?CheersBen

Legend

Answered

Can't save file 'this file cannot be found' error

Forum|Forum|5 years ago
February 3, 2021
52 replies
119539 views

Hi There,

I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error...

Things I've tried...

Copying the art into a new document and saving
Saving the new document to different disks (all local, no servers)
Creating a blank document with nothing in it and saving

Bascially, I can't save anything - has anyone else seen this?

Cheers

Ben

Bug

Correct answer maryannr44378043

I had the same issue and instead of double clicking the document, I dragged it down to the Illustrator icon in my Dock and it opened up just fine. I hope I don't have that issue again though.

Show previous replies

E

emilyt3099184

Participant

So I found a very strange solution not sure if it will help anyone else. When you go to save as there is an option to click save on Cloud. Click on that option and name your document file and then once it is saved to the name you want go back to save as and click the file folder you want to save it too. It works like a charm. No need to click out or exit illustrator.

klnothstine

Participant

This same error just started happening to me. This solution of saving to the cloud then to my hard drive worked.

Very frustrating.

C

Cris at Precision

Known Participant

This just happened to me too. My workaround was saving as an .eps file, which worked, then shutting down illustrator and re-starting.

mattl63375823

Known Participant

I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out.

When this same issue happened to me, I was logged into the free account that doesn't have access to programs. As soon as I remembered this, I signed back into my pro account and the issue was solved. So double check that you're signed into your Adobe account.

ranp10

Participant

Yep, great, that worked! Sign out, sign in and voila!

D

defaultjyvi6xmp2g1c

Participant

The same thing just happened to me. The task manager trick worked but I had to cross my fingers, say a prayer and say ten Hail Marys while I waited for it to reload. What a gamble!

D

DerFremde

Inspiring

Happend to me as well. First Adobe breaks "save as" in Photoshop and now saving in Illustrator doesn't work at all. What's happening over there?

Monika Gause

Community Expert

Which version, which system, exactly where are your files located?

How often do you reboot the computer?

Can you "Save as" the file elsewhere?

D

default36lx7ec50xyw

Participant

This just started happening to me as well.

D

default2fqe1pld9t1w

Participant

This has happened to me, and sadly quitting the app and hoping it would be there in file recovery, but it wasn't. Lost 2 hours of work, thanks Adobe. Your software is become worse with the increase in prices. Angry.

emmab22547833

Participant

This happened to me when I attempted to clear my temp files (Photoshop would edit the smallest thing due to space). I've just uninstalled all my apps and reinstalled them - so far so good. might be worth a try.

denisewiles

Participant

I just started having the same issue, both times it was with the first file I worked on after opening AI.

Terry

B

betsyg17920228

Participant

Same thing just happened to me. I was able to save as an .svg first then I tried again as an .ai and it just suddenly worked.

D

defaulto18enlpno3no

Participant

That just worked for me - thanks!

K

katherinereece

Inspiring

Same here. Happened a few days ago and now. Created new file, added some shapes, file Save to a folder on my data drive, type in name and AI type same error. Tried Save As same result.

Monika Gause

Community Expert

Where are you trying to save?

Does the file or folder name contain any special characters?

Is it very long?

K

katherinereece

Inspiring

The file name is Arches.ai

markhedinger

Participant

Same. Drives me crazy. This is my workaround, but it's always risky: Quit illustrator via the task manager. This will (most of the time) generate file recovery information. When I open illustrator again, I can save the recovered file.

Adobe pls fix this. Your prices are awfully steep considering you make your software worse and our work harder with every update.