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A
Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63942 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    November 21, 2006
    Shadrach,

    You did try reinstalling CS as mentioned in post #53, no?
    _
    _luke_williams_
    Participating Frequently
    November 21, 2006
    I have moved my Illustrator preferences folder to the desktop as suggested and this did work for me.
    _
    _shadrach_
    Participant
    November 21, 2006
    So is there a fix for this issue? I have tried all the things listed in the postings and still no solution. Tried the renaming the Trans file, tried moving the Pref. folder to the desktop. Everything works ok when saving as an EPS, but the file sized going from a .95 MB AI file to a 6.90 MB in EPS isn't worth it. There really hasn't been a patch to fix it since the topic was started a year ago?

    I am running CS2, on Windows XP, all is fully up to date. How can I save files with text inside? What else can be done to fix this?
    _
    _JMGNole_
    Participant
    November 3, 2006
    BTW, this worked for me.

    Try moving the entire Illustrator CS2 settings folder to the desktop and then launch Illustrator again and see if you still get the error.

    In the c:\Documents and Settings\~username\Application Data\Adobe folder move the Illustrator CS2 Settings folder to the desktop.

    Thanks Shane, and everyone else involved.
    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    October 26, 2006
    Or read either of posts #7, #16, #20, or #71, or post #53 or post #69?
    _
    _giorgiom78_
    Participant
    October 26, 2006
    I have a serious problem.
    - just create new file in Illustrator CS2
    - put only one text in with Type tool ( Myriad font )
    - "Save as" in AI or PDF file --> ERROR UNKNOW
    - reload Illustrator
    - create new file, put text in with Times New Roman font
    - "Save as" --> file is saved but the error come later when i go to close Illustrator.

    I make all test that I read in this post.
    I have a creative suite cs2 that i bouhgt last week. What i can do?
    A
    Anonymous
    October 26, 2006
    Have you tried deleting your aiprefs file as per the forum FAQs FAQ#2?
    _
    _luke_williams_
    Participating Frequently
    October 2, 2006
    Hello,

    I'm having the same problem also.... It started last week and now when I work on an old AI file, I am unable to save it as an Illustrator file, only as a PDF file. This is very frustrating! Will Adobe fix this BUG?

    Thanks,

    Luke
    _
    _Virgilio_Cantu_
    Participant
    September 23, 2006
    OK, guys, I think this is going to be very helpful for some people. I've been struggling for days and nights trying to solve the problem of not being able to save my AIs as PDFs.

    At the beginning, when I had just bought and installed the Adobe Creative Suite 2, everything was running smoothly. I was able to convert any type of files (Excel, Word, Powerpoint...) to PDF. But suddenly, the Adobe automatic updater advised me of some new Acrobat Professional changes. I accepted them and something I haven't heard about before, appeared on my applications software tool bars: FLASH PAPER2. From then on, I wasn't able to convert my documents using just one button. Every time I tried it my application program hanged up. Now I had to work around by printing it to the PDF Adobe Printer. Well, that at least solved that problem.

    Later, working with AI (CS2) I noticed that I couldn't save some AI documents as PDF any more. Then I started looking and looking for a solution, until I finally found this thread. The answer wasn't here at all. I tried several suggestions, but none worked for me. So I decided to re install Adobe Illustrator and Adobe Acrobat and the problem disappeared.

    I'm almost sure that one of the automatic updates that I allowed to be applied to my CS2 suite caused the error.

    Sorry for such a long story.

    Virgilio
    _
    _Ricky_L_Murphy_
    Participant
    August 27, 2006
    Sorry for the delay. I am running Windows XP and I tried what you suggested and that did not work. I tried twice: a profile with user access and a profile with admin access.
    _
    _Colleen_Lupe_
    Participant
    August 21, 2006
    Ricky... are you using Windows XP Professional? Try logging in as a new user and see if the issue persists. In our case only one designer was having and issue so I had another designer log on to his system and they had no trouble...hmmm since it was a user issue we needed to replace the CS settings folder for the unsuccessful user...that did the trick.

    1. Select Show hidden files and folders (My Computer/Tools/Folder Option View )
    2. Move the Adobe folder from C/Documents & Settings/User/Application Data/Adobe/Adobe Illustrator CS Settings to desktop or other location (we never delete until test is sucessful)
    3. Replace the folder with a folder from a successful user profile
    Show more replies
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