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Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63942 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    _
    _Ricky_L_Murphy_
    Participant
    August 21, 2006
    Well in my case I did not have CS installed previously. Also, I tried to export a project to PDF and I received the same error, so I had to export to PSD, then use PhotoShop to save as a PDF.

    So perhaps this is an issue with Acrobat and not Illustrator?
    _
    _ShaneAdobeTS_
    Participating Frequently
    August 20, 2006
    Hi,

    We have found that this usually happens if you have Illustrator CS installed, then install CS2, then remove CS. That uninstaller removes a large number of the CMAP files that are required. Usually, running a repair on the CS2 installation puts the files back, but you might have to remove and reinstall CS2 to get it up and working.

    Thanks

    Shane
    Adobe TS
    _
    _Ricky_L_Murphy_
    Participant
    August 19, 2006
    Yes I have, including here: http://www.adobe.com/support/techdocs/332690.html

    What works is not saving with PDF compatibility. Unfortunatly I use the PDF compatibility feature whenever possible and I very much prefer it.

    I did a search for ShaneAdobeTS and I am happy to know the issue is known. If ShaneAdobeTS is reading this, is there anything you would like me to do to help? I did try all the steps on tech doc 332690.
    _
    _Stephen_Fish_
    Participating Frequently
    August 19, 2006
    Rickey:

    Have you tried the various suggested fixes in this long thread. If not, follow ShaneAdobeTS (Tech Support) posts as some people were able to solve their problem. steve
    _
    _Ricky_L_Murphy_
    Participant
    August 19, 2006
    I am also having this issue. It's a 300dpi business card template with multiple layers, text and a placed PSD file. I can save when I uncheck the PDF option. I bought Illustrator CS2 as a part of the Creative Suite and it was not cheap as you all know. It seems many people have this issue and it should be resolved. I will be happy to provide any files or additional information to help solve this problem.
    H
    Harron_K_Appleman
    Inspiring
    August 4, 2006
    Anita,

    You should really start a new topic as your question has nothing to do with the subject of this discussion.

    Copying and pasting is not the recommended method for getting images into an AI document. You should always use Place, which will give you the option to link or embed.

    Do you still have AI 10 installed on your machine? Are you saying the images are visible when the document is opened in AI 10?

    =-= Harron =-=
    _
    _Anita_Mora_
    Participant
    August 4, 2006
    I just installed illustrator CS2. I am trying to open an Illustrator 10 file and cannot see some of the images. The images are not linked to a file they are copied and pasted. Has anyone else had this problem?
    _
    _jan123123_
    Participant
    July 28, 2006
    Hi, guys

    i am having the same problem. I am using xp cs2, never installed a illustrator other version on my computer, I was editing a illustrator cs file today. every thing was fine, and i can even save in pdf and ai fomular for the first 3 hours. and then i did some change on picture size and other effect, i cannt save anymore! not pdf, not ai!
    can anyone help me? this is very urgent. thank you!
    _
    _Kingsley_Szeto_
    Participant
    July 21, 2006
    Try this, it seems the cmap files in adobe reader works too

    To fix Adobe Illustrator CS 2 Missing PDF Problem:

    1. Install Asian Font Pack for Adobe
    2. Find Location of CMAP folder with files (Adobe Reader)
    3. Copy those files into C:\ProgramFiles\Common Files\Adobe\Font\Reqrd\
    4. rename CMAP into CMAPS

    of course transparency problem and settings problem were checked before this action was performed.
    _
    _Colleen_Lupe_
    Participant
    July 6, 2006
    We have 3 design workstations (Windows XP) with Illustrator CS one user could not save as .ai on his system but was able to save successfully on another system. So we copied the Adobe Illustrator CS Settings folder (C/Documents & Settings/User/Application Data/Adobe/Adobe Illustrator CS Settings) from the machine that worked onto his machine and all is right in his world!
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