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Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63942 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    _
    _philip_o_storey_
    Participant
    July 4, 2006
    Hi all

    I've got the same problem as Kelstr (posted jun 21).

    I'm using the tryout version of CS2 to open eps files created using Illustrator 10, on the same XP m/c. The files open fine and can be edited, but some won't save (as eps) or print, with the message "cant save, cant print". However this doesn't seem to put my m/c off opening and saving others. So far 2 files out of 15 are affected - I did play with one of them removing one layer (of 5) and it then saved ok. Then removed only part (either of two town plans) from the same layer, and again it saved. Curiously all the text in this layer had been converted to paths before saving in Ill 10, so I wouldn't think that it's a font issue. The two files that fail are not the largest in the set, nor are the contents of the layer I removed as big as the same layer in files that work.

    Is anyone at Adobe interested in looking at these files?
    _
    _Gabriel_A_Monteiro_
    Participant
    July 4, 2006
    Apparently, installing Photoshop CS2 resolves the problem
    _
    _Gavin_Fawcett_
    Participant
    June 30, 2006
    >Thank you Gavin! ...wanna work in QE?

    LOL. Well, I can't take all the credit . . . the solution was kinda pointed out to me in the thread I mentioned. I'm just glad it's sorted!

    Has anyone else applied this fix successfully?

    Gavin
    _
    _ShaneAdobeTS_
    Participating Frequently
    June 29, 2006
    Hi Gabriel,

    We are looking for a workaround to fix the issue. Stay tuned.

    Shane
    Adobe TS
    _
    _Gabriel_A_Monteiro_
    Participant
    June 29, 2006
    Nice.

    But i dont have CS to move that folder.
    What can i do ?
    _
    _ShaneAdobeTS_
    Participating Frequently
    June 29, 2006
    Oh yes...

    When I got the email for Gavin's post yesterday and we could reproduce the issue, I about peed myself. Pardon my languange...

    Thank you Gavin! ...wanna work in QE? :)

    Shane
    Adobe TS
    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    June 29, 2006
    Excellent, Gavin.

    Shane, are you reading this?
    _
    _Gavin_Fawcett_
    Participant
    June 28, 2006
    I've found the solution . . . for me anyway! I've fixed the problem of not being able to save pdf compatible .ai files, .ai files and .pdf files!

    I used to have adobe CS but then I upgraded to CS2. For a while I had both installed on my computer (XP SP2) but recently uninstalled version 11 (CS). That's when I started to have the problems described in this thread with CS2, only I've just made the link that perhaps it was something to do with uninstalling CS that caused the problem in the first place.

    I found this thread http://www.graphicdesignforum.com/forum/showthread.php?t=9630 where illustrator cs2 users were having similar problems. I discovered that instead of having over 160 something fonts in my adobe required fonts folder, I just had 1!

    So, here's what I did. I uninstalled CS2. Reinstalled CS (Version 11), found the required fonts folder: C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps and copied it to my desktop. Installed CS2 (remember CS is still installed at this point). Checked to see if I could now save .pdf files, .ai files, and .ai pdf compatible files and I could!!

    So, uninstalled CS (version 11) leaving my machine with just CS2. I checked the required fonts folder, and again, It just had one file in there after uninstalling CS so copied the fonts from the required fonts folder from my desktop to C:\Program Files\Common Files\Adobe\Fonts\Reqrd\CMaps fired up CS2 and it works perfectly now!

    It WAS a fonts issue . . . guys, check to see if this folder exists and that you have around 160 files in it. If not, I'm convinced this is what the problem is!
    _
    _kelstr_
    Participant
    June 22, 2006
    Hi everyone,<br /><br />here's the deal.... I got 2 machines... one of which i was running cs2 fine and dandy... somone sent me a .ai file that I believe was created in a previous version... it gives me this prompt<br /><br />"This file contains text that was created in a previous version of illustrator. This legacy text must be updated before you can edit it <ok> <update> <cancel>"<br /><br />i clicked update, and i can see the image fine.... but when i try to save it as an .eps file to send to the printers... i get the error<br /><br />"cannot save illustration cannot print illustration"<br /><br />and now with any file i create or open... i can't save it as a .eps file... i can save .pdf and .ai but no longer save in the .eps file type... is anyone else having this problem?<br /><br />and just for the record... i installed cs 12 on my laptop freshly and i can save to .eps no problem... <br /><br />on the desktop however... no matter what i do... i've cleaned out all registry entries and uninstalled illustrator completly... with having no other adobe products on the system... and when i reinstall illustrator again... there is the same problem... so it looks like i gotta format my computer...<br /><br />any ideas ?????
    _
    _Raffi_Darrow_
    Participant
    June 20, 2006
    I meant USING. but i think you got that now.
    Show more replies
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