Skip to main content
A
Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63943 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    June 2, 2006
    And soon Steve will have time to go nuts.
    _
    _Stephen_Fish_
    Participating Frequently
    June 2, 2006
    Jacob is paranoid.
    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    June 2, 2006
    Raffi,

    >suing ILL CS2

    So that will not be needed?

    >I drew onto the Guides layer

    For a moment I read it as I drew upon the Guides lawyer.
    _
    _Raffi_Darrow_
    Participant
    June 2, 2006
    I found the answer! I was using a blank envelope #10 template.
    I drew onto the Guides layer.
    The Guides layer is marked as non-printing.

    Non-printing layers show in the Layers palette with the layer name in a BOLD ITALIC font. That layer is just there to show where the brochure should fold. You aren't meant to draw onto it.
    _
    _Raffi_Darrow_
    Participant
    June 2, 2006
    I have been experiencing a similar issue - suing ILL CS2 and saving as PDF and PDF comes up blank. i thought it was because i was using a linked logo file someone else created. but suddenly i got one PDF to show the linked logo file but NOT the text box i had created...
    i tried removing the settings folder. i rebooted. still can't save ai as pdf today. never any problems in the past 6 months though...
    _
    _Scott_Rapp_
    Participant
    May 25, 2006
    We are having some of the same problems listed above. Working on large map files (up to 30"x40") in CS on XP machines.

    We link our background .tif or .psd files during the production phase and generally have no problem saving. Upon embedding the files and saving as .pdf compatible files near the completion of projects we occasionally get the "unknown error" message which none of the above work-arounds seem to fix.

    My question is whether Mac based machines running CS or CS2 are having the same issues? And is Adobe willing to look at our problem files and try to determine a cause/come up with a solution?

    Thanks,

    Scott
    _
    _DTodd_Harter_
    Participant
    May 12, 2006
    Support Document 332690 worked for me. I renamed the TransFlat setting file and everything is good.
    _
    _Amy_Vassallo_
    Participant
    May 12, 2006
    I just tried this workaround to no avail. So far the only format I cannot save to is PDF. And even this is inconsistent; I have managed to save a handful of PDFs for no apparent reason, with all the conditions equal.
    _
    _Danprtr_
    Participant
    May 10, 2006
    Support Knowledgebase 332690 seems to address this issue. The problem is if solution 1 doesn't work (it didn't for me) it just gives workarounds. Given the number of posts on this, what else can be done to resolve this? It's definately tied to fonts.... any font on my system. Can we have a "font" solution to go with the "transparency" solution already given? Thanks, Dan
    _
    _roza_riz_
    Participant
    May 9, 2006
    I have managed to save my illustrattor documents into the .ai, .eps and any other formats but i have a problem for whenever am opening documents i had initialy saved i get the following error: "The embedded color profile in this document will be discarded, because your color settings are configured for Adobe Illustrator 6.0 Compatible color management.
    Emebedded: sRGB IEC61966-2.1 "
    And after that I cant save at all for i get the error as everyone else in this forum. I cant also see any of my fonts even the default ones i use neither can i find the Shell folder\file and Transparency Flattener Presets file.
    What should i do?
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices