Skip to main content
A
Anonymous
November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63891 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Show previous replies
    _
    _md__masud_
    Participant
    January 7, 2009
    my qustion is
    i used illustrator cs2, Operating system is windows Xp,
    Ram=2GB, C Drive=50GB, C Drive Free space=40GB
    after also have this problem
    ans. plz as soon as posible.

    erron messege: can't save the illustration & can't print the illustration?

    masud3k@gmail.com
    _
    _michelle_fan_
    Participant
    November 25, 2008
    Had trouble exporting a decent pdf/jpg/png from Illustrator, as

    PDF had symbols messed up and random lines
    JPG had insufficient memory,
    PNG would not complete due to unknown error [IMer]

    in the end i
    1) exported the file as a EPS,
    2) opened it in photoshop (300dpi) and then
    3) printed to ADOBE PDF printer as a HIGH QUALITY PRINT (as opposed to STANDARD)

    this of course doesn't solve the pre-existing issues, but at least you'll be able to get the work out.
    _
    _Shawn_Eldridge_
    Participant
    October 27, 2008
    b CANNOT SAVE any .ai files (get "unknown error" message),
    but I can "save as" to pdf and I can save for Web, so I can save an editable format (the pdf) and proofs things (jpg).

    I'm not sure if this exact problem was addressed. I'm in the midst of trying things (and building this week's ads!) so I'll report as I go, but trashing my pref's did nothing.

    I recently installed a copy utility for archiving, Uninstalling that is my next test.

    But if anyone has any insight on not being able to save .ai files, but being able to do other saves, I'm listening!
    _
    _Ashutosh_
    Participant
    October 24, 2008
    yes illustrator seems to freak out if you have a bad font installed. We have even seen AI crashing in these scenarios. Other cases where AI can start throwing such messages is when you have a real complex type art (stuff with rotation , transparency, kerning applied etc..)
    _
    _J_Gray_
    Participant
    October 21, 2008
    I had the same problem, so I deleted the "settings" folder and I deleted all the the fonts that i had installed in the last week...and everything worked. I'm assuming that there were conflicts with the fonts that I had in my windows/fonts folder
    _
    _Deborah_Brancheau_
    Participant
    October 16, 2008
    You ROCK, eb110americana! That totally fixed my problem. Not only that but it also stopped the annoying task of having to click on the save button twice to get it to take. THANK YOU!!!
    _
    _Deborah_Brancheau_
    Participant
    October 16, 2008
    DELETED
    _
    _asmarlak_
    Participant
    October 14, 2008
    Beware that Mac OS X 10.4.11 is not compatible with Rosetta based programs. I was not having any problems until I upgraded my system software to Mac OS X 10.4.11 and then started having similar problems with Adobe Photoshop Elements 4.0 and Illustrator 12.0.1. The only solution that worked for me is to downgrade my system software back to 10.4.9. Everything now work as they should at least until I'm ready to upgrade to latest versions of Elements, Illustrator as well as the system software.
    _
    _A_J_Allen_
    Participant
    September 26, 2008
    I was having the "saving" problems on my system as well, then I discovered a bad font file in the fonts folder of windows itself
    (not in illustrator folder although I did take a precautionary measure of deleting all the fonts from the font folder of illustrator...., anyway, oddly enough when I deleted my bad font file, my saving issues were gone.

    the proof was when I noticed the problem didnt occur on my other PC until I had installed the same fonts across both PC's:

    eliminated font on PC1 = problem fixed!
    eliminated font on PC2 = problem fixed!

    very weird,... (but not really if know those adobe guys :(
    _
    _Abe_McCallum_
    Participant
    September 11, 2008
    I was having the same problem on CS3 for Windows and I killed Zune and it worked.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices