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November 2, 2005
Question

Can't save in Illustrator CS2

  • November 2, 2005
  • 199 replies
  • 63891 views
Hi Group,
I posted on the 25th Oct:-
"Have updated to CS2, everything fine except in Illustrator.

When saving work in the "Save as" or "Save a copy" I get "an unknown error
has occurred"

Even if I open work made prior to the upgrade from CS and then amend it, I
get the same "an unknown error has occurred", when I try to save it

I can save in other formats without problem, but I can't save my work in the
Illustrator format to return to later.

I have uninstalled and reinstalled without success.

Please has anyone else come across this, or can anybody advise a solution to
this problem?

Thanks in advance to all those that take the time to reply.

David "

Since then I have checked the Adobe forum for Illustrator and there appears
to be considerable traffic on this apparent "BUG" in illustrator, it also
seems to be hitting CS as well as CS2.

I find it amazing that Adobe can release software with problems such as
this. How can their credibility withstand issuing software that can't even
save in its own natural format.

It would appear that this bug was evident way back in March, yet here we are
still suffering in November, more that 8 months and still no word from
Adobe.

Any self respecting company would have pulled the offending software from
the shelves until they had a solution, yet Adobe seems not to have even
responded to the problem.

I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

If you feel as strongly as I do about it, how about a mass mailing to the
Adobe forums and let them know how you feel.They might eventually get the
message.

David
    This topic has been closed for replies.

    199 replies

    Participant
    September 11, 2008
    This problem still occurs.
    2 weeks ago I found that Last.fm software troubled Illustrator CS3.
    I uninstalled Last.FM and the "save problem" was gone.
    Today the problem was back... I remembered that yesterday iTunes had an update to 8.0. I killed the iTunesHelper process with the TaskManager and voila... the problem is fixed again.

    I'm using Windows Vista / CS3.
    Participant
    August 18, 2008
    hi i have proplem with the program

    Can't save in Illustrator CS2

    the massage come Can't save in Illustrator

    Can't print Illustrator

    so plz help
    Participant
    July 24, 2008
    glad to help ! I am not sure why this happens .. that is the big question .. I have even had times where I cant save , then diasble some program, like maybee NOD32 , then save , turn NOD back on , can save normmally , even now that the offending program is back on and then never see the issue with that particular file again , some weeks pass by and some other document triggers the fault , I disable NOD32 and can save perfect , turn it back on and cant save again .. turn NOD32 off with that file and saves work fine .. It really drives me crazy from a troubleshooting point of view because the behaviour is not consistant and really tricky to produce on demand . I do not have a list of programs that do this , but so far ZUNE is very high on the list , and infact on the ZUNE support boards , the Microsoft team have confirmed this as a bug .. I personally dont have zune and have never installed it , but this issue came up as soon as I switched from my long time favorite Anti Vrus ( AVG 7 ) over to Avira Anti-virus .. Since that was the only recent addition , I quickly suspected it as the source of my troubles .. I then had need for a clean install and decided to try out NOD32 , (thinking I would avoid the trouble that Avira aparently brought to my AI life) and found the same issue come about , and when I turn off Nod32 problem gone .. I am just stummped , but at least I can save :) I wonder what other programs might be doing this as well? by the way I am on Vista , so not sure if that makes any difference as well?
    Participant
    July 23, 2008
    Thanks Kevin!

    I just tried stopping Zune services and that finally solved the can't save problem for me. For anyone not sure how to do this go Ctrl+Alt+Del > Task Manager > Services tab > R-click the two Zune entries

    Thanks again
    Participant
    July 22, 2008
    I also had this problem of unknown error, unable to save illustration and not enough memory. I am running Illustrator CS2 on windows xp (pentium 4, 3.40 ghz with 1gb of RAM). I also run Photoshop CS2 and Indesign CS2. I have not had any issues with any other program except Illustrator.

    I also tried many of the forum suggestions such as disabling version cue, deleting preference files, settings, unchecking pdf compatibility, rolling back Windows Media Player 11 and even re installing Illustrator CS2. None of those worked for me until a fellow designer suggested that the folder size where my files were stored was too big. I am currently on a network with 40 other users with over 1 terabyte of storage space on the server. Hard disk space should not have been an issue. Anyway, the folder my files occupied was over 60 gigs. I backed up to disk about 40 gigs and now I have no errors with Illustrator at all. I'm not sure if the hard disk space on a home computer would act the same as a network server but it would be worth a shot cleaning up some of that hard disk space.

    Brian
    Participant
    July 22, 2008
    Hi,

    I had this problem as well. Through trial and error I discovered that if I deselect (uncheck?) "Copy as PDF" in the File and Clipboard Preferences, Illustrator finally saved/save as.

    Elizabeth
    Participant
    July 13, 2008
    WORK ROUND LOTS OF TESTING , NEED FEEDBACK

    I can confirm this behaviour with both Avira and with NOD 32 , and microsoft ZUNE services , simply disabling any of these products will allow saving in illustrator, no need to unistall the app , just make sure it is disabled when you go to save ..

    I have a hunch it is something along the lines of virtual keys and for some reason I have yet to come across the issue when the AI file doesnt have fonts in it , I havent had chnce to mess about and see if different types of fonts behave differently, or of layers and other options do anything , but I can say I can save ai files sometimes .... Ie even with antvirus running I can save a simple illustartor file with shapes and so forth , but the moment I add fonts in then I have to disable anitvirus , just during the save , then I can turn it back on and work normally ... go figure ... yes this is annoying , and potentally dangerous , as it ight be just when I disable that the worls nastyies bug enters my system , but hey it takes abou 30 seconds to do , and other than that AI working perfectly now , so work round is all good as far as I can see , I sitll not happy that going on 3 years and no perminate fix from adobe ... but progess is good . I want others to try this , along with disabling any other programs , I want to try and come up with results others are having , we might be able to shed some light for the bug fixers at adobe ..

    PS I didnt see this happen when I used to run AVG7 , but the version 8 is really not good for me , so I recently had to change to a differen Antivirus , then all the Ai troubles started ... I even did a clean install with only antivirus and Illustrator .. still had the issue .. the one thing I havvent tried , is a clean instal with no antivirus , install illustrator , then add antivirus AFTER AI install .. anyone done this and had good results?

    PS my system is VIsta Ultimate AMD proc 1g ram Nvidia cards x2 in SLI

    I know some may think we are not meant to be doing the job of the bug fixers , but I think it has gone on for far too long and we should definatly offer any or all help we can to them so this issue is fixed for good , it is really been a pain for many years now I want to squash this bug ASAP

    K
    Participant
    June 27, 2008
    Help! Same problem. Has anyone found a solution? i have been using adobe illustrator cs for so long without any glitz until today! can't save file except as eps. have read & tried every solution from message #1 to # 174 to no avail. am using windows xp, no access to internet, nothing was changed in my computer for the last couple of months. error occured when i placed a psd file (which i have been doing for so long time now) in my AI brochure. first message was "photoshop file is not readable". closed the application, opened AI again then I get the same problem you guys have now. has anyone found a solution yet?
    Participant
    June 27, 2008
    hello, i also have Adobe Creative Suite Premium. I had it on a old sytem that has lost harddrive. I tried to install on my new system (Windows XP) and it doesn't go any further than the the serial code. I called adobe and they won't support that version any longer...I want to upgrade but not buy totally new software...Is there anything i can do???
    Participant
    June 27, 2008
    trying to have someone save an Illustrtor CS2 back to a CS.
    In my versions i export and choose legacy eps version. how do you do this in the newer versions if it is not an option?