Can't save in Illustrator CS2

I tried so many things like quitting print spooler, killing acrotray.exe process, version cue, preference files, settings, etc. according to the other forums.. But the one about rolling back a version from Windows Media Player 11 worked for me! Then I rebooted and it worked!

It's in this forum:
https://forum.adobe.com/webx/.3bc3dfb9

This one is for all of you who couldn't get the above to work:

I have Windows XP and CS3 Illustrator.

This same problem happened to me in Photoshop. To fix it, I stopped Version Cue from grabbing the "Save As" window before I could save. Here's how:

In Photoshop:
Edit > Preferences > File Handling...

In the last box, uncheck "Enable Version Cue." Problem solved. (I believe this may be turned on during Adobe update, but I am unsure. What I do know is the problem stems entirely from Version Cue.)

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The fix for Illustrator is a bit more complex. The same thing happened to me in Illustrator (and it used to save just fine without any changes on my part) but Version Cue was already unchecked. That is why I wound up on this thread.

1) In Illustrator:
Edit > Preferences > File Handling & Clipboard

2) Uncheck "Enable Version Cue" (if it is already unchecked, this is okay, that is how mine was)

3) Go into Windows Explorer (not Internet Explorer)
Program Files > Adobe > Adobe Illustrator CS3 > Support Files > Contents > Windows

4) In this folder is a sub folder called "Version Cue." Rename "Version Cue" to something else like "OLD Version Cue".

5) You can now save files in Illustrator (may require relaunch of Illustrator).

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***NOTE***
From one of the above posts I found that to keep from having to kill Illustrator every time it freezes on save (pre-fix) hold down "Alt+F4" to close the invisible "Save as" window that is locking things up.

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If the above does not work, try some of the other things I did which I do not believe made a difference, but just in case:

1) Choose a valid, online printer
2) Close other programs
3) Restart your computer
4) Trash the old Illustrator preferences (Documents and Settings > (your login) > Application Data > Adobe > Adobe Illustrator CS3 Settings)
5) When Illustrator freezes, hit "alt" then after hit "enter" then select "Move" from the drop down menu at the top left. Drag a whole bunch without lifting the left click button. Restart Illustrator. Repeat.

I too am getting the dreaded unknown operation error when saving .ai files on Windows XP media center with illustrator cs3. When I at least try to salvage my work by exporting as .png I get "The operation cannot complete because of an unknown error. [Imer]" Which amuses me, because Imer means something right?

Sometimes I can get my files to save as an .ait, the template file, but if that breaks with "unknown error fatalities" Then EVERY time i close illustrator and reopen file later the artwork MUST be pasted into a new file and saved again as template becaues the file name breaks too.

My files don't have anything but drawn illustrations. If I draw with the wacom pen it will suddenly start doing this. So nothing related to fonts here. I troubleshot the flattener preset file per adobe forum but to no avail.

P.s. I don't have zune.

This is just another way of nuking prefs as explained in FAQ #2.

I eventually called tech support, and it worked. I was using a standard Windows XP and Illustrator CS3.

The key parts of the problem were that when I attempted to save my computer would freeze up and Illustrator would shut down without giving me the second dialog box, saying the cause was an unknown error.

I can tell you what they told me, but do so at your following discretion because I'm not tech support.
1. Open the run function and type out %appdata% including the %'s
2. Go to the Adobe folder
3. Drag the Adobe Illustrator CS3 Settings folder onto your desktop

After that the program ran like it was intended. I hope that this will help someone, and that it wouldn't cause any problems for others.

Mark,

>Problem gone.

Along with editability, unfortunately, but still better than nothing, literally.

Well, I've been using Illustrator CS3 for several months now, and never had a problem with "Can't save the illustration" until today. When I saw the "font problem" issue pop up in this forum, I realized that a font I had just introduced to this particular file was new, being used for the first time. I reconstructed the new font addition, then CONVERTED IT TO VECTOR OUTLINES. Saved with the "save" command. Problem gone.

Attention...

This is the adobe kb for this issue: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403151&sliceId=1

The Zune Team has investigated this issue. The issue is that Zune(2.1 and greater, along with many other applications) send input (via virtual keys) prior to setting foreground window. Zune does this at startup...and when a device is connected. Most apps use a specific virtual key for this, and in this case after the adobe app gets this key it will fail to save.

We have contacted adobe support with this information along with a sample repro to allow them to resolve the issue with input handling.

_Zach Johnson(zjohnson@microsoft.com)
Zune Product Team
This posting is provided as-is with no warranties, and confers no rights.

People please keep trying... I have CS3 on Vista. Up until last night I could save ai files. Now I can't and I have tried EVERYTHING everyone has mentioned. The problem started after I tried to place a jpeg.... which failed. And not sure if it is relevant but I often noticed my speakers making a funny noise when illustrator was open. I don't have any zune software.Ideas?

Thx so much Gillian Lamb, i had a similar problem when saving ai file with text displayed , didn't know problem could be solved by hidding this text prior to saving ...
Congratulations to Adobe developpers, did they make tests when developping the software ? do they know that a "undetermined error" can be more more explicit with a simple exception raising ?