Known Participant

Question

Chinese characters missing pieces in PDF export

Forum|Forum|7 years ago
December 19, 2018
7 replies
5108 views

Greetings to all!

Odd thing happened this week with the latest version of Illustrator (v 23.0.1). My Illustrator document shows this one particular Chinese font correctly, as it did in Illustrator v 22.1. But when i save it as PDF, parts of some letters are _visually_ missing when viewed in Adobe Reader. I emphasize the "visually" part because if you take the PDF back to Illustrator everything is fine. Also, if you copy the text from the PDF as text to some text editor the character is OK. So the character info is in the PDF, it is just not shown for some reason. I have re-installed the font in question three times from different locations. Also, I have tried to reset the Illustrator Font cache by removing *.lst files. (If you have a definite instruction on how to do this in Win10, then that would perhaps help.)

I have also tried to reset the text components by putting the text to Notepad and bringing it back without any formatting.

The fix for today has been to go back to Illustrator v 22.1, then everything works fine again - the exported PDFs show the characters in full.

So it seems that this is somehow related to the latest version of Illustrator. Any help appreciated, it would be great to be able to use the latest version 23.0.1...

Thanks,

-pete

This topic has been closed for replies.

F

fortuneRice

Participant

I've experienced this problem for a long time too. My workaround is to just use the Print function and use another PDF generating engine. Microsoft Print to PDF works for me.

P

pjtuominenAuthor

Known Participant

So another big update with the 2020 package. At least for me this is still NOT FIXED; some Chinese chacters are still missing parts when viewing a saved PDF file. The character info is there, PDF just does not show them for some reason in Reader (or browsers). @rbhunwal @Raghuveer_Singh, any hope of this getting fixed before this "bug" gets one year old?

K

kmusbod

Participant

We are having this issue too v23.0.3 still doing it. Get this fixed ASAP Please!!!

P

pjtuominenAuthor

Known Participant

An update (23.0.2) is available for Illustrator - is this item fixed in that? If not, then I'll need to use the old version (v22.1) still. A little disappointed in the Adobe team here; I sent files as requested and after awhile I got message that they can reproduce the error, but then it's been quiet... rbhunwål, can you check? Thanks!

Raghuveer_Singh

Community Manager

Hi,

Can you please share the sample file (AI) along with the font used in that (Create a package of the file and attach them as a ZIP) to us at ShareWithAI@adobe.com?

Please also paste this User Forum link so that we can identify you.

With Best Regards,

Raghuveer Singh

Illustrator Team

P

pjtuominenAuthor

Known Participant

Thanks rbhunwal, files sent to the email address.

Raghuveer_Singh

Community Manager

Thanks, we are able to repro the issue at our side and forwarded it to the engineering team for further isolation.

With Best Regards,

Raghuveer Singh

Illustrator Team

K

Kenneth Kawamoto

Community Expert

Sounds annoying - but I'd outline the Chinese characters in AI. If I want to use text as proper text in PDF then I'd use InDesign to create PDF.

P

pjtuominenAuthor

Known Participant

The outlining works OK so that is an option as well as a temporary fix. It's just that the customer has received these files files OK for ages so "downgrading" the deliverable might cause questions.