Raghuveer_Singh
Adobe Employee
Raghuveer_Singh
Adobe Employee
Activity
Feb 11, 2019
10:01 PM
2 Upvotes
Hi All, Apologies for the inconvenience caused by this issue. Will it be possible for you to share a sample file of the issue & also a screen recording of the issue which you are observing with that sample file? It will help me to better understand the problem. Please share with sharewithai@adobe.com and also do share this forum link in that mail. With Best Regards, Raghuveer Singh Illustrator Team
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Jan 22, 2019
12:01 AM
1 Upvote
Hi Helen, Thanks for sharing the file, we are able to repro this at our end & yes it got broke in 2019. We are currently investigating this issue further. I would request you to report this issue as a bug on Illustrator User Voice (Adobe Illustrator Feedback) so that we can track it there also. As a workaround I suggest you to just move your sub-layer P3M1 outside the Clipped Artboard layer (It should be treated as a single layer) than you can use the "Expand Appearance" on this layer P3M1 and then drag the P3M1 layer back to the Clipped Artboard layer in its original position. Apologies for the inconvenience. With Best Regards, Raghuveer Singh Illustrator Team
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Jan 09, 2019
08:50 PM
1 Upvote
Hi All, Apologies for the glitch. Are you still encountering the crash, if yes then please do let us know. You can drop an email to sharewithai@adobe.com with this thread link. With Best Regards, Raghuveer Singh Illustrator Team
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Jan 03, 2019
02:34 AM
2 Upvotes
Thanks, we are able to repro the issue at our side and forwarded it to the engineering team for further isolation. With Best Regards, Raghuveer Singh Illustrator Team
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Dec 22, 2018
10:23 AM
Hi Ashley, Will it be possible for you to share the file with me? If yes then please create a package of the file using the Illustrator menu File >> Package. I want to have a look into this issue. Please share the Packaged folder as a ZIP file using any free file sharing web service. With Best Regards, Raghuveer Singh Illustrator Team rbhunwalATTHERATEadobeDOTcom
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Dec 19, 2018
08:21 PM
2 Upvotes
Hi, Can you please share the sample file (AI) along with the font used in that (Create a package of the file and attach them as a ZIP) to us at ShareWithAI@adobe.com? Please also paste this User Forum link so that we can identify you. With Best Regards, Raghuveer Singh Illustrator Team
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Dec 04, 2018
11:07 PM
Hi, Will it be possible for you to share the source file with me so that I can try the same at our side to isolate this issue further? Also please mention the adobe forums thread link so that I can easily find these details. Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
11:05 PM
1 Upvote
Hi, Will it be possible for you to share the file with me so that I can have a look into this & try to extract the data from the corrupted file? Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
11:03 PM
1 Upvote
Hi, Will it be possible for you to join a connect session so that I can isolate the issue further? If yes, then please drop an email to me. Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
11:00 PM
1 Upvote
Hi, Will it be possible for you to join a connect session so that I can isolate the issue further? If yes, then please drop an email to me. Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
10:55 PM
1 Upvote
Hi Carola, Can you please verify the same behaviour when AI is launched with "UI Scaling" set to "Small"? 1. Launch AI and press "Command + k" 2. Switch to "User Interface" tab 3. Change the "UI Scaling" to "Small" 4. Click on OK button 5. Click on OK button again in the dialog displayed Thanks & Regards, Raghuveer Singh Illustrator Team
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Dec 04, 2018
10:38 PM
1 Upvote
Hi, Will it be possible for you to join a connect session so that I can isolate the issue further? If yes, then please drop an email to me. Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
10:26 PM
Hi, Will it be possible for you to join a connect session so that I can isolate the issue further? If yes, then please drop an email to me. Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
10:24 PM
Hi, Is it possible for you to have a connect session? If yes then please drop an email to me so that I can try to isolate this issue further. With Best Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Dec 04, 2018
09:00 PM
2 Upvotes
Hi, Will it be possible to post the snapshot of the issue? Have you tried to set the workspace Essentials (Illustrator menu Window >> Workspace >> Essentials)? Thanks & Regards, Raghuveer
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Dec 04, 2018
08:57 PM
Hi All, If you are facing a performance issue on your system then please write an email to me so that I can have a connect session with you to isolate this issue further on your machine. Thanks & Regards, Raghuveer Singh Illustrator Team rbhunwal<AtTheRate>adobe<Dot>com
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Jun 01, 2018
01:32 AM
1 Upvote
Hi George, Sorry to hear that, I have written a mail to you so that we can isolate this issue further. Thanks, Raghuveer Singh Illustrator Team
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Dec 12, 2017
07:53 AM
Hi Julian, If AI CC 22.0.1 (or AI CC 22.0.0) is still crashing then can you please see the forum thread: Illustrator CC HOTFIX for 22.0.x available on prerelease Thanks & Regards, Raghuveer Illustrator Team
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Dec 12, 2017
07:49 AM
1 Upvote
Hi All, If AI CC 22.0.1 (or AI CC 22.0.0) is crashing then can you please see the forum thread: Illustrator CC HOTFIX for 22.0.x available on prerelease Thanks & Regards, Raghuveer Illustrator Team
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Dec 11, 2017
08:40 AM
1 Upvote
Hi Rebecca, If it is possible for you to join a connect session then please let me know? My time zone is IST (+5:30 GMT) If yes then please mail to rbhunwal AT adobe DOT com The id is without spaces. With Best Regards, Raghuveer
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Dec 10, 2017
03:41 AM
Hi Karen & All, Sorry to hear this. Can you mail me at the id: rbhunwal ATTHERATE adobe DOT com The above id is without spaces. Please do mention the forum thread link also in that mail. Thanks, Raghuveer Illustrator Team
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Dec 10, 2017
03:34 AM
Hi Rebecca, Sorry to hear that. Can you please go through this link and share the crash dump DMP file with me? Also please do mention the Illustrator Version. Share information about a crash Please mail me at the id: rbhunwal ATTHERATE adobe DOT com The above id is without spaces. Thanks, Raghuveer Illustrator Team
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Dec 10, 2017
03:27 AM
1 Upvote
Hi Jansen, I guess it is the same issue that we are tracking with Apple : High Sierra (macOS 10.13) GPU rendering issues - Intel Graphics – Adobe Illustrator Feedback Can you please try to disable the GPU from within AI and then check if the issue is reproducible or not? If not then this issue is similar to the above link issue. Turn OFF GPU in AI: 1) Launch AI 2) Press "Command + K" to open the Preferences dialog 3) Click the "Performance" option on the left side list 4) De-select the checkbox "GPU Performance" 5) Click on OK button With Best Regards, Raghuveer Illustrator Team
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Dec 10, 2017
03:19 AM
2 Upvotes
Hi Elisabeth, Will it be possible to share your file with the Illustrator team? If yes, then please share it on the id: sharewithai ATTHERATE adobe DOT com The id is without spaces. Also, do please mention the forum link in that mail. With Best Regards, Raghuveer Illustrator Team
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Dec 10, 2017
03:14 AM
3 Upvotes
Hi Rantzau, Please log this on Illustrator UserVoice site. All users who log or vote on a UserVoice issue get a notification on the progress of the issue (bug/feature). UV Link: https://illustrator.uservoice.com/ Thanks & Regards, Raghuveer, Illustrator Team
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Dec 10, 2017
03:07 AM
1 Upvote
Hi Cruls, If you are looking for the "Control Bar" at the top then TON has answered that correctly and if still it is a different issue then please do let me know? Thanks, Raghuveer Illustrator Team
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Dec 10, 2017
03:02 AM
1 Upvote
Hi Julian, Sorry to hear that. Thanks Monika for helping Julian. Julian can you please go through this link and share the crash dump DMP file with me? also please do mention the Illustrator Version. Share information about a crash Please mail me at the id: rbhunwal ATTHERATE adobe DOT com The above id is without spaces. Thanks, Raghuveer Illustrator Team
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Nov 16, 2017
09:10 AM
Happy to help Brad With Best Regards, Raghuveer Singh
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Nov 16, 2017
09:06 AM
1 Upvote
Hi All, Brad just confirmed over the email: It was Esko Dynamic Art 3 rd Party Plugins. Opened the pallet and Wala. There was all of the Text template Headings you see in the Pink Boxes. With Best Regards, Raghuveer Singh
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Nov 16, 2017
08:43 AM
As suggested above by TON, just copy paste the created symbol on to the other artboards and then edit the symbol in the "Symbols" panel to modify all the related symbol in the document. You have to use the symbol panel for this. With Best Regards, Raghuveer Singh Illustrator Team
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