Participant

Question

Crash after moving complex artwork outside the artboard

Forum|Forum|3 years ago
February 8, 2023
3 replies
346 views

I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:

1) I need to open a big file - I used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).

2) Turn on wire view in Illustrator (command + Y)

3) select with lasso all points that are on the artboard

4) switch to select tool (V)

5) Start to move objects outside of the artboard. Within 1 to 10 moves Illustrator crashes.

I'm going to test the same files on PC with Windows on both Illustrator 27.2 and 25 and I will share my observations with you

PS I'm not using a Wacom tablet, I'm not using any tablet

Bug

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @barbaOKH,

We understand how frustrating it can be to experience crashes. Would you mind trying the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and letting us know your observations?
Also, kindly share more details, like the system configuration (CPU/GPU/Memory/Display Monitors), screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), sample files (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), and the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

barbaOKHAuthor

Participant

Hi Anubhav

The files I'm using have sensitive content. I will try to get you a file that is not sensitive to play with. I'm busy with a project his week but I will try to squeeze it somewhere.

I started doing some testing here is a screenshot of my excel (with the number of points and number of artboards) maybe it will be helpful until I get the file for you

Cheers

Barbara

Monika Gause

Community Expert

Please tell us your hardware specifications

How many anchor points and paths are in the artwork (check out Focument info panel)?

Do you also move them off the Canvas?

Rene Andritsch

Community Expert

Please share your findings also on the Illustrator uservoice in the bug report section, so the AI team can be made aware of it: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs

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