Participant

Answered

Crash Issue with CC 2019

Forum|Forum|7 years ago
January 9, 2019
44 replies
14432 views

I was able to use illustrator on my computer yesterday just fine. Suddenly today when opening the program it will crash within 20 seconds of being open. I do not know what the issue is bc i dont mess with settings. I have sent in about 4 crash reports with no response

This topic has been closed for replies.

Correct answer SG...

Hi,

Please try again. We believe the crashing should no longer occur.

regards,

steve

R

reelhayden

Participant

Still having this problem at 10:33pm eastern...

Windows 10 home version

crashing immediately upon open and prompting to send crash report

have tried uninstall, not letting me do that through creative cloud or windows control panel

have tried installing a previous version, and also have tried deleted prefs

Nothing worked, and suggestions?

Raghuveer_Singh

Inspiring

Hi All,

Apologies for the glitch.

Are you still encountering the crash, if yes then please do let us know.

You can drop an email to sharewithai@adobe.com with this thread link.

With Best Regards,

Raghuveer Singh

Illustrator Team

johpfoleyjr

Participant

Same here

shawn_starc

Inspiring

Looks like they have updated the server.

jdestiche

Participant

AI and ID are back up for me too. Disabling WiFi was not an option in my case. All working fine now though.

Maybe somebody tripped over a cable and accidentally unplugged the licensing authentication server.

SG...Correct answer

Adobe Employee

Hi,

Please try again. We believe the crashing should no longer occur.

regards,

steve

S

sticboy.com

Participant

Confirmed working for me again, seems like the might have fixed the server issue. Crossing my fingers it stays up for the rest of the afternoon. Did we ever get an autosave feature yet?

C

christianl88257861

Participant

Looks like it might have been fixed. I'm able to have Illustrator open for more than 10 seconds without it crashing. I didn't disconnect my Internet and just opened it like normal, with no issue.

I'm on Windows 10 Pro x64 with latest updated software.

My Mac users are not having issues anymore either. Mixed Sierra/High Sierra/Mojave environment.

sashaa58322630

Participant

Go to Creative Cloud App —> Preferences and —> Creative Cloud —> Files and then turn off Creative Cloud Sync. This solved the issues with both Ai and Id. Shame shame shame on Adobe for allowing such a massive and widespread mess up. Money well spent.

R

richardC

Participating Frequently

Confirmed, disconnect internet on the Mac and the PC and no crash. Assuming it's an authentication issue with the licensing server. For now I can work with the Mac offline from the Internet. Will monitor this thread for updates.

S

StewartSavage

Participant

I tried the "disable wifi and disconnect ethernet" solution. Able to launch Illustrator without crashing. Connected ethernet and was able to work without any problems. Illustrator started freezing after 5-10 min. Unplugged ethernet cable again. Problems went away. Able to work 20 minutes without any problem.

O

olecolec

Participant

illustrator CC 2019 keeps crashing. Adobe, where are you. you are costing people a lot of aggravation and money.

SG...

Adobe Employee

Hi,

I have notified the AI development team (will ping ID as well) including crash logs and network workaround mentioned here. They will need to investigate further.

Sorry for the crashing. I'll post back here if I get any updates on other workarounds.

regards,

steve

jdestiche

Participant

Same here. First notice I got was in InDesign that I'd been signed off because too many instances of the app had been opened. I have permissions for two—one on my desktop, the other on my laptop. Went into my Adobe account > Active Sessions and saw an unidenitfied session was active (along with my two identifed sessions desktop + laptop). So I deactivated both laptop and the unidentified, thinking it might be a hack. Still no go with my AI or ID apps. PS is good. Acrobat seems okay.