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A
adomitsfine
Participant
January 9, 2019
Answered

Crash Issue with CC 2019

  • January 9, 2019
  • 44 replies
  • 14432 views

I was able to use illustrator on my computer yesterday just fine. Suddenly today when opening the program it will crash within 20 seconds of being open. I do not know what the issue is bc i dont mess with settings. I have sent in about 4 crash reports with no response

    This topic has been closed for replies.
    Correct answer SG...

    Hi,

    Please try again. We believe the crashing should no longer occur.

    regards,

    steve

    44 replies

    Show previous replies
    richardh91225387
    richardh91225387
    Participant
    January 9, 2019

    Same issue, started today after noon. I was able to open it after disconnecting from Wifi also.

    Wasted 2 hours uninstalling and reinstalling before finding this thread...

      Davi18c
      Davi18c
      Participant
      January 9, 2019
      Please download the attached file to view this post
      B
      blackohio1
      Participant
      January 9, 2019

      duuuude use pastebin or something so we dont all have to scroll for eternity.

        Davi18c
        Davi18c
        Participant
        January 9, 2019

        sorry, newbie mistake

        R
        RileysBrewing
        Participant
        January 9, 2019

        Same issue.  I tried it on my other computer as well and Illustrator crashed on that computer too.  I have uninstalled, re-installed, sent crash reports.  Updated Windows, backed up to the previous and it isn't helping.

        shawn_starc
        shawn_starc
        Inspiring
        January 9, 2019

        Turn off the internet and then try to launch AI CC 23.0.1

        As this is working from my end. I hope it will resolve it yours too

        G
        goandygo@mac.com
        Participant
        January 9, 2019

        Mine crashes shortly after the WIFI is connected...

        indravayu
        indravayu
        Participant
        January 9, 2019

        Same problem here - PC, Win 10. Worked fine yesterday.

        EDIT: It works if I disable my internet connection - as soon as I shut down Illustrator, re-enable the internet, and re-open, it's back to crashing.

        T
        timmehds
        Participant
        January 9, 2019

        Same with me. I disconnected any connection I had to the internet and then I could get it to launch. After it was launched with a new file open, I reconnected my laptop to the internet via ethernet w/ usb 3 adapter.

        macOS Mojave

        Version 10.14.2

        MacBook Pro (Retina, 13-inch, Mid 2014)

        Processor 2.8 GHz Intel Core i5

        Memory 8 GB

        warrenp-ogs
        warrenp-ogs
        Participant
        January 9, 2019

        I can concur that turning off WIFI stops Ai and Id from crashing.

        If I keep WIFI on and quit the CC app manager, and then open the above apps, they crash again.

        Mojave 10.14.1 / Ai 23.0.1 / Id 14.0.1.209

        C
        christinew41659614
        Participant
        January 9, 2019

        I'm having the same issue, Illustrator crashed the indesign. Anybody get any answers yet?

        warrenp-ogs
        warrenp-ogs
        Participant
        January 9, 2019

        Same problem - Ai and Id both crashing within seconds of opening apps. Tried many troubleshooting steps with no success.

        No problems with Ps or Lr.

        P
        pauldavidkahn
        Participant
        January 9, 2019

        I have the same issue. Unable to either open a previous document or open a new document. Running MacOS Mojave 10.14.2, deleted and reinstalled Illustrator CC 2019. Dead in the water.

        S
        sticboy.com
        Participant
        January 9, 2019

        I'm having exact sam issues on a brand spankin' New Mac Mini 2018 - just started happening today after a week of working flawlessly. Not sure what the problem is, but I've tried uninstalling, deleting preferences, and everything else above. This is pretty unacceptable as it we require these things for work.

        No other plugins at work other than my Cintiq. Holding my breath for a solution. This is as fresh as an install gets.

        MacOS Mojave 10.14.2,
        Illustrator 23.0.1,

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