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A
adomitsfine
Participant
January 9, 2019
Answered

Crash Issue with CC 2019

  • January 9, 2019
  • 44 replies
  • 14432 views

I was able to use illustrator on my computer yesterday just fine. Suddenly today when opening the program it will crash within 20 seconds of being open. I do not know what the issue is bc i dont mess with settings. I have sent in about 4 crash reports with no response

    This topic has been closed for replies.
    Correct answer SG...

    Hi,

    Please try again. We believe the crashing should no longer occur.

    regards,

    steve

    44 replies

    Show previous replies
    C
    chrisk94644902
    Participant
    January 9, 2019

    MacOS Majave

    Version 10.14.2

    Illustrator V. 23.0.1

    InDesign V. 14.0.1

    Process: Adobe Illustrator [1566] Path: /Applica - Pastebin.com

    T
    thanhk81145207
    Participant
    January 9, 2019

    I also have the same problem. Within the last hour the moment I open Illustrator it crashes.

      dreamscapeprinting
      dreamscapeprinting
      Participant
      January 9, 2019

      Same exact symptoms here. It was working fine this morning. No changes made since.

      GiovanniJubert
      GiovanniJubert
      Participating Frequently
      January 9, 2019

      Same issues here.

      Illustrator & Indesign.

      Different machines.

      Same same.

      Started an hour or so ago.

      D
      DaveC44
      Participant
      January 9, 2019

      MacOS Majave

      Version 10.14.2

      Illustrator V. 23.0.1

      InDesign V. 14.0.1

      A
      Anonymous
      January 9, 2019

      Me too! Exact same issue.

      I CAN'T WORK!

        J
        johnatthecastle
        Participating Frequently
        January 9, 2019

        Same here. Mac OS 10.13.6, up-to-date CC 2019.

        Illustrator, InDesign, and Photoshop are unusable. My department in my company relies on them.

        C
        chrisk94644902
        Participant
        January 9, 2019

        Same on both mac and pc

          S
          SBaryla
          Participating Frequently
          January 9, 2019

          Crash Report

          S
          SBaryla
          Participating Frequently
          January 9, 2019

          Same thing: Illustrator was fine yesterday, and now Illustrator and InDesign crash after a few seconds.

          Mac High Sierra 10.13.6

          Current versions of Illustrator and InDesign.

            twentiethdesign
            twentiethdesign
            Participant
            January 9, 2019

            Same problem

            Illustrator 23.01

            PC / Windows 10 Pro

            Tried uninstalling and reinstalling, same problem

              bcombe
              bcombe
              Participant
              January 9, 2019

              Same problem here, Illustrator and Indesign, across multiple computers. Started happening about an hour ago, best guess. All macs, various OS versions. Tried rolling back Illustrator to a later version and that didn't help.

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