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Participant
September 1, 2024
Answered

Crashing when 3D & Materials opens (after installing Substance 3D Community Assets)

  • September 1, 2024
  • 3 replies
  • 736 views

Illustrator has been running perfectly, until this morning when I decided to install some materials from the Substance 3D Community Assets. I got through installing maybe 6 materials into Illustrator and it crashed. Upon reopening Illustrator, and opening 3D & Materials again, it crashed. Over and over. I've system restored, re-installed and done all I can think to try.

I followed the help I could find in the community, and still could not fix my problems:
* https://community.adobe.com/t5/illustrator-discussions/illustrator-crashes-when-launching-3d-and-materials-panel/m-p/14586589
* https://community.adobe.com/t5/illustrator-discussions/crash-after-adding-material/m-p/14358396


I tried moving all the pngs (C:\Program Files\Adobe\Adobe Illustrator 2024\Support Files\Contents\Windows\Material-Resources\Default_Substance_Materials), ended up deleting everything material related. I tried uninstalling and reinstalling without saving the preferences. 

^ moved pngs out, deleted later



I can open the 3D & Materials panel if I do not have an open canvas I'm working on.

The initial crash offered resolutions for a generic crash, but not one dealing with this panel.
* https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?trackingid=BDDS3HS7&mv=in-product&mv2=ai



Up to date, think the pc can handle it.

Windows 10


Tried both studio and my normal gaming drivers

 



Someone said check the color settings



3D & Materials opens with no canvas just fine.

 


Tried  Creative Cloud Cleaner tool on illustrator. Still no fix.

Any help appreciated.



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Correct answer Monika Gause

Did you already try this to delete them? https://youtu.be/rxgWVkTZIYI

3 replies

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
September 1, 2024

Did you already try this to delete them? https://youtu.be/rxgWVkTZIYI

kxmbriaAuthor
Participant
September 1, 2024

This got me to the substance > illustrator file I hadn't seen before and I was able to delete everything. Thank you so much, it works now 🙂 

Monika Gause
Community Expert
Community Expert
September 1, 2024

Glad you could solve it!