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Participant
October 12, 2022
Answered

damaged Illustrator file, repair needed!

  • October 12, 2022
  • 3 replies
  • 748 views

Hello,

 

I can't open my Illu file. Illustator attempts a recovery but shows nothing but an empty layer.

As far as I know, the saving process went smooth and Illu was closed properly after the saving was finished, it also has the expected file size and in the Illustrator "Welcome to Illustrator" window it shows the correct preview of the layer I worked on lastly with the latest changes (but then shows nothing when I open it). I remember in the last two days of using Illustrator, I got messages when starting Illustrator that my preferences file was corrupted and had been reset. Apart from that nothing suspicious happened.

 

The file is dear to me, it's an important and large project.

It's quite large (660mb), it has many layers and pixel graphics.

 

Could someone from Adobe take a look at it? I don't want to post a link here, as its content is not meant for public sharing, but would happily send a link to someone from Adobe.

 

I tried some repair tools, online and offline, but to no avail. Creating a new document and placing the file won't work, neither does opening it in Acrobat.

 

I was just at the finishing touches of the project and then the file went bust, most ironically. I believe the whole content is there in the file, uncorrupted (like the fact that it can load a preview on the Welcome window). I would be deeply grateful if it could be recovered, or at least as much as possible.

 

Greetings and thanks in advance

Simon

 

 

 

 

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @Simon26560320w90r,

 

We are sorry for the trouble and delayed response. Would you mind sharing the download link to the file via DM? I'll get it checked with the product team. We'll try our best to recover it for sure.

 

Looking forward to the file.

 

Thanks & regards,
Anshul Siani

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
October 22, 2022

Hi @Simon26560320w90r,

 

We are sorry for the trouble and delayed response. Would you mind sharing the download link to the file via DM? I'll get it checked with the product team. We'll try our best to recover it for sure.

 

Looking forward to the file.

 

Thanks & regards,
Anshul Siani

Participant
October 23, 2022

Hello Anshul,

 

thank you very much for the kind offer. The thing is I've recovered most of the files content meanwhile, by work and by taking it from files that came before this one.

Just the day before it broke, I had PNGs exported from all its content, so I had these as guidelines how to do it (again). It threw me back some ten days, but I've now an even more mature content from doing one more time, yet improved.

I'm almost finished (one or two days work left) so I don't see the need for your team to spend time on it.

I certainly won't put so much again into one file, and have no saved versions of it (I did have recovery activated, but because the save was "complete", the recovery file was deleted). It's been redone using many smaller files this time.

 

I appreciate your offer, thanks and kind regards

Simon

Anshul_Saini
Community Manager
Community Manager
October 27, 2022

Glad to hear that you are able to recreate the artwork using exported images as guidelines.

 

Please feel free to reach out if you need any further assistance. I'd be happy to help.

 

Regards,
Anshul Saini

Participant
October 12, 2022

btw, I don't care about the pixel graphics, they're just backgrounds.

But if the vector content could be salvaged would be wonderful.

Monika Gause
Community Expert
Community Expert
October 12, 2022

@Anshul_Saini can you perhaps help?

 

Simon: it's important that you save your file often and make backups. Lots of them. Save different version with different names.

Participant
October 12, 2022

You're so right 🙂 Maybe my trust in Adobe tech was too blind. I never had any problems before.

Monika Gause
Community Expert
Community Expert
October 12, 2022

Trust in any tech is no good idea, since a simple thing such as a power outage can derail it any time. Preparation is king.