Participant

Answered

Error -54 in Illustrator CC 2017

Forum|Forum|8 years ago
June 17, 2017
11 replies
44592 views

Hi,

I'm getting an error message when I start up Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54 (pictured below)

Someone please help! I've already uninstalled and reinstalled several times.

Correct answer 安安25097886j5u4

I solved this problem by changing mac's system preferences.

system preferences > security & privacy > privacy > full disk access > check adobe illustrator and photoshop

christianr14605096

Participant

You can dowload the file to your computer. After that you can open it normaly.

安

安安25097886j5u4Correct answer

Participant

I solved this problem by changing mac's system preferences.

system preferences > security & privacy > privacy > full disk access > check adobe illustrator and photoshop

F

Franziska33156942otii

Participant

Worked perfectly for the "cclibrary is damaged and can't be opened" notification that popped up with Sequoia and Photoshop.

T

taylorc59414020

Participant

I dragged the file from the saved folder to my desktop and opened it from there... for some reason, it worked.

P

Peter Suchecki

Participant

Just had the same issue. I was on a PC, using a PC server. Just got a Mac and had an issue with the file not being able to open. I copied it to the HD from the PC server. There was an error message about how I could not copy file ... but it copied anyway???? So ... it opened, I made a change, saved to HD .... THEN copied it to server and opened it ... no problem.

P

Peter Suchecki

Participant

OK ... problem is when I save .ai file as .pdf THEN open .ai file later ITS LOCKED AGAIN!

B

bryce22801753v7h0

Participant

FEB 2022. None of the rename, re dowload, move to hard drive options work and now instead of working on a project I'm spending hours trying to fix this. I love paying $800 to lose all the work I create. There is next to no help on this matter.

L

lisas70109513

Participant

Yes, this started up for me a couple of days ago too. It also does involve Dropbox, but the aforementioned fixes are not quite working either. A couple of times the setting them to Local has helped, but not always.

B

bryce22801753v7h0

Participant

Sorry to hear you are also in this situation Lisa, my original post was at peak frustration and I have since opened a after effects file with the vector I made in illustrator (that wont open) and then selected "show in finder" and I managed to get some form of the art work back but I still don't see this as acceptable in terms of supporting docs to fix this or in the error messaging (you cant even copy the error message to google as text selection on the pop up doesn't work)

Im using western digitals home cloud duo and I'm sure that has something to do with the issue but I'm not hardware savvy so I guess ill just save local and hate that I spent money on my own storage device just to have this problem.

C

Chetu22653454tf3d

Participant

Hi Team,

I am facing the same issue, i have created a plugin using SDK, its simple Hellp Word sample plugin, when i try to install .AIP file inthe illustrator i am getting the same error. "Can't Open the Illustration. The file is locked or in use. ID: -54"

i am new in the plugin developmenet, using the Xcode adn C++ for creating the plugin. please help me out to install the plgin.

Thanks

Amit

B

Bea22003680ts81

Participant

I changed the file name manually outside of illustrator and then was able
to open the previously locked file.

B

bryce22801753v7h0

Participant

im using a western digital my cloud and this is driving me nuts. I had hoped the rename would get me back in action but no luck. Fustration is high!

B

Bea22003680ts81

Participant

I had this same issue with a drive file. I renamed the file in drive, redownloaded and was able to successfully open it!

K

Kerplunk_667

Participant

For me, the issue was Dropbox smart sync. After CTRL clicking the containing folder and selecting "Smart Sync>Local", I was then able to open the file in illustrator 2020

KT3!

Participant

Thank you! After looking/trying several options this solution finally fixed the error and gave me access to my working files again!

D

defaultu2w56z952mn1

Participant

What did you try? I'm having this same issue when trying to access a file from a different computer to the one I created it on via dropbox. I have also tried to duplicate it (error message said file cannot be read) and I have tried to take it out of dropbox but this didn't help either!

D

denni2579

Known Participant

June 2020 and this issue is still very much prevelant. I have just bought a new MacBook and have installed illustrator and I am trying to open my work from OneDrive and it gives me this error.
error -54

why am I paying adobe money??

Monika Gause

Community Expert

What happens when you move the file to the local harddrive?

Also: is a printer installed, set up as default printer and turned on? If not, install a PDF printer.

R

RonPaul2016

Known Participant

Same happens to me even after I move files to local HD.

julietc30864518

Inspiring

I updated to Illustrator CC2018 and get the same message when I launch the program and try to make a new document. It makes no sense. Here is what I see every time. Can anyone please help?

Monika Gause

Community Expert

So this is High Sierra? Is it updated to the latest version?

Which file system?

julietc30864518

Inspiring

I am on Sierra. I usually wait just a little before I update my operating system to get the bugs fixed.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded