Participant

Answered

Error loading plugins/ Missing Plugins while launching Illustrator on macOS

Forum|Forum|13 years ago
May 31, 2012
15 replies
67115 views

Hi,

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

I checked the plugin folder and it is in there, yet I cannot open Illustrator. The other Adobe programs work, it is just Illustrator.

Does anyone know how to fix this so I can open Illustrator and get to work. Thanks so much!

Also, I have an iMac. Thanks.

-Phil

Correct answer Diana255593540dgz

Manan Joshi..... August 2022 and the BNPlugin.aip continues to be a problem. Thank you for this! I tried the other solutions recommended by the Adobe professional and they didn't work.

Your instructions worked. I wasn't able to "right-click" but I followed your path using the "Go > To Folder" menu, and changed Adobe Illustrator 2021 to 2022, and was able to find the BNPlugin.aip file. I don't know what that plug in does (other than to cause issues) but I deleted it and all seems to be working fine. Thank you!!!

Anshul_Saini

Community Manager

Hi All,

We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

Please feel free to reach out if you still need assistance. We'd be happy to help.

Thanks & Regards,
Anshul Saini

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harpal

Participant

When opening or working in illustrator the screen either completly blanks white or blue

{Renamed by MOD}

Kurt Gold

Community Expert

Without getting some more informations, I can only guess that you probably have some serious hardware defects.

If that is not the case, you would have to provide some more details about the issue. Otherwise it is a lost request.

timl67630635

Inspiring

Illustrator is failng to launch coming up with the error – Error loading plugins, BNPlugin.aip. There is a dialog box asking if you want to launch in safe mode with instuctions to delete or update the plugin. I have tried finding the path given but that does not exist on my Mac. I have done a spotlight search for 'BNPlugin.aip' but can't find it. This is a recent propblem.

Help on what this is or where to find it would be appreciated.

Illustrator v 25.2

iMac retina 4K, 21.5 inch 2017, OS 11.2.1

lambiloon

Community Expert

Hi, this is maybe due to the latest version which has a bug try to install the 2020 illustrator that is the most stable yet...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Beny Y

Participant

Hi,

I just updated AI to the latest version few days ago, and today I wanted to start using it. The first message I got in a little box is "Error loading plugins", I tried 3 times quit & restart, still get the same message. Can someone let me know how to get rid of "Error loading plugins" SelectiveUnlock.aip message?

Thanks,

B

{Renamed by MOD}

Srishti Bali

Community Manager

Hi there,

We're so sorry to hear about this. We have recently released an update for Illustrator 2020 (v 24.2) which contains some stability fixes. If you are not already on v24.2, then we recommend you to update to latest version.

If that doesn't help, please share few more details like:

OS and version of Illustrator
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

If you are on Windows machine, you may also try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2-on-windows-machine/td-p/11150319?page=1) and let us know how it goes.

Regards,

Srishti

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Beny Y

Participant

Hi Srishti,

Thanks for the replied.

I'm currently using AI 2019 v23.1.1, its been working fine, and most of my colleages are starting to use the latest version which I feel like I need to update.

Yes, I just now updated the latest version v24.2 like you mentioned, after updated and I tried to launch the app and its still came up with the same message, attached is the screenshot.

I'm currently on OS v10.14.6, would this be the suspect? Should I be on v10.15.5? I have not install anything unusual lately. Please let me know if you find out anything.

Thanks for the help,

B

CadeHunter

Participant

Hi, I recently updated to Illustrator 24.0.1, but now whenever I start it, it says: "Error Loading Plugins" and lists a TON of plugins. I hit OK, as it is the only option, and it then says it's running in Safe Mode and has disabled Plug-In: PaintStyle.aip. I hit Close to close the dialog box, and Illustrator loads for a couple seconds and then crashes before displaying the welcome screen. This doesn't happen when I use Illustrator 2019. I've tried uninstalling, reinstalling, using an older version of 2020, etc. It still crashes every time. Any ideas?

Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. I'd request updating all the plugins for the Illustrator CC2020. If you do not find any plugin compatible with CC2020, please uninstall that.

Let us know how it goes.

Regards,

Ashutosh

CadeHunter

Participant

I don't know how to update the plugins. Is there a support article on how to update them?

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clementinec85904692

Participant

Hi everybody

I've installed the update of MAc (Catalina) and the update of Illustrator (CC2020)
and I can't use illustrator anymore, each time i want to open one of my files (created before in Illustrator), i received an error message with no solution to resolve it

"impossible to read the file because the plug-in cannot interpret this file"

any help ? i really need to work with Illustrator and it's not possible anymore

{Renamed by MOD}

Bill Silbert

Community Expert

Do you have any third-party plug-ins installed for Illustrator or for the OS? If so they are most likely not up to date and will not work with the new versions of the program or OS. Try disabling any third party plug-ins and see if the problem persists.

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clementinec85904692

Participant

I have Zero plug in installed on my computer for Illustrator it's for that i don't understand why i have this problem

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m_alojepan

Participant

I'm running an older version of Illustrator CS6 on a Macbook Pro w/ Mojave Version 10.14.5. When I start it up it says I am missing requried plugins then it quits on me. Does anyone know how I can fix this? Is there some steps I can do to fix the plugins? I've attached a screenshot of the message it gives me with the list of plugins. Thank you for your help.

Monika Gause

Community Expert

You're running it on a system that is much too new and no longer compatible. You can of course try and get it up running, but there's only slight chance that you will be able to. Try and uninstall, run the Adobe Cleaner tool and then reinstall. If you don't have the installer anymore, you will have to get that first. Contact Customer Care and have proof of purchase ready (not required if the version is already registered to your account). http://helpx.adobe.com/contact.html

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m_alojepan

Participant

Thank you very much for the reply. I ended up working with customer support to resolve the issue. We ended up having to reinstall the CS6 suite from a drive that he had me download. Luckily I kept my CS6 registration number on hand to verify it was legally purchased. Did the reinstall which took some time but illustrator now works and the others were not effected. I'm currently on Mojave and glad to know it's still compatible. Might hold out on upgrading to Catalina if it might cause some issues. Thanks again!

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DVDJARAMILLO

Participant

I updated Illustrator CC19 with today's update and now when I open up Illustrator I recieve these messages regarding plugin errors. If anybody can tell me how to update or uninstall them, as they recommend andpictured in the screen shots included, Please let me know. Illustrator will only run in Safe mode.

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federico platon

Legend

I would suggest you follow those instructions/guidelines and read about incompatibilities with you software and hardware.
You may alternatively go back to previous version from the Creative Cloud panel, open the button at right (used when updating)
You may also try to find where those .aip are located inside Illustrator folders. Cut them and placed them in other folder. Then restart Illustrator to find out if they are the only culprit, responsible, for the errors.
More risky is to uninstall Ai, restart the system and install, fresh, from zero. Though the problem may reappear if there are non compatibilities with your system, or that update has some bugs. (you can also install previous version)
I would strongly recommend you to follow that link and read about likely causes for those problems.