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Participant
January 7, 2008
Answered

Error "The Dimension of this page are out of range"

  • January 7, 2008
  • 37 replies
  • 351030 views
Please help me with this error i continue to get while attempting to save my work in Illustrator CS3

"Acrobat PDF Format is having difficulties. The dimension of this page are out of range"

The original artwork was massive so i figured it could have been because of the size. I scaled the artwork down by 70% but got the same message. I then created a new document which was A3 in size, I copied the artwork over to the new A3 doc in a single layer but the error still continues.

I have never seen this kind of error before and i cannot work out how to solve the issue - I need to save this work!

Please help
Correct answer brenth94186583

UPDATE  do not delete the large artboard or the canvas will shrink again.  Just  change you page range when you save as a PDF

 

Solution:  Create a NEW Document in Illustrator and NEW Art board 2x larger than you need.   EXAMPLE 5500 mm are need make the 11000 mm.    Then create a new Art board at change it to the correct size you desire.   

Add Artwork. Save as PDF.  Problem Solved

You will notice the background Canvas area is at the 11000 mm size.  

37 replies

leew49972274
Participant
August 7, 2018

I had the same issue. I had 19 art boards in my ai file that I could see but my art boards editor was showing I had 20, so I went looking and discovered an extra little tiny art board not the same size as the other 19. It was so small it would be easy to miss if I didn't zoom in. I have no idea how it got there. Once I deleted that rogue art board everything saved just fine in the PDF format. I'm running Illustrator CC.

Participant
August 1, 2018

Had this problem too. Went to Window=>Artboards

The pop-up showed I had an invisible Artboard    called "Artboard 4" (No idea how it got there)

Hit the trash can to delete it then did undo to see if I could see a difference and discovered there was a small sliver above my main artboard that would disappear on delete and reappeared if I hit Undo

After deleting it I could save no problem

Note that I did a 3% view and selected anything outside my main artboard and hit delete. Although this took out all random objects lying around it DID NOT delete the extra artboard. So you have to go to the artboard window to get rid of that thing. Very annoying.

aesthetocyst_
Participant
January 21, 2019

Thanks, K.in.LA.

Dunno how these ninja boards are creeping in. Never would have thought to look for one ....geez.

Participant
June 14, 2018

I saved it as an .ai file, and after i saved it i changed the last part of the name of the file from .ai to .pdf and it worked perfectly. But you can not open it in illustrator with the layers again, so you'll have to save another .ai file.

valb70520882
Participant
October 8, 2019
this works!!!!!
Participant
June 12, 2018

Never had a problem with this before until today. At work trying to figure out what is happening. Somehow in the top corner away from any of my artboards was a tiny tiny dot, artboard #14 hiding - deleted and problem solved. I'm also designing billboards and hate having to send off and explaining to the printer to scale it up. Totally agree this needs to be fixed.

blumeb93106122
Participant
May 25, 2018

Completely agree with ShaneH. Why in the world am I able to create a larger file in Photoshop than I can in Illustrator? In the days of ordering print work online, it's absurd that I should have to go through the rigamarole of customer service agents who have no idea what they are doing or what I'm talking about to try to explain that Illustrator won't let me make a full size over the street banner, so I had to make it half the size and I need them to double it. I get my first gig doing something this large and it's a nightmare - not for any other reason than the software won't comply. Absolutely absurd!

What's more absurd is that I can take the file into Photoshop - create the proper sized file (420"x24") and copy/paste over my Illustrator file without problem. The thing that sucks about this work around is that now my file is a pixel file instead of vector. Thanks for nothing Adobe. Seriously. I have paid for and used Adobe products since their inception. I'm appalled at the lack of ability to design a full sized vector product.

jane-e
Community Expert
Community Expert
May 26, 2018

User Voice is the place to put in Feature Requests and Bug Reports and is read by the engineers.

As I write this, there are 202 votes for a larger canvas size. Please vote here and add any additional information:

Remove canvas size limit – Adobe Illustrator Feedback

Participant
February 12, 2018

Hey guys - I never had an issue doing billboard layouts, but just found this thread after searching this error while trying to create a PDF of a 3-page letter sized (8.5" x 11") document. The problem was a tiny dot of a page created in error at some point - I could barely see it without zooming in. Rather than too large, the page in the document was too small. If anyone finds this in the future, take a look - your problem may be solved as easily as finding and deleting an erroneous page in your spread.

(For the record, this is Illustrator CC 22.0.1 on a Mac Pro 3.5GHz 6-core cylinder running Mac OS High Sierra 10.13.3)

Participant
January 18, 2019

OMG! Thanks!!!

Participant
January 18, 2018

What is happening it's LITERALLY 10 years after the initial inquiry and this is still unresolved? I've got a massive doc I need to save as a pdf Help!

Inpixon Marketing
Participant
February 8, 2018

Having the same issue here...

No phantom crops, even shrunk the artwork down by 10%. Nothing is working.

Known Participant
July 14, 2017

Does Adobe understand that designers use Illustrator and InDesign to create BILLBOARDS? Why do vector layout and illustration programs need to have canvas size limits smaller than a billboard? The larger issue at hand is that no one should have to be creating artwork at 50%, 33% etc., and then having to explain to their printer that it needs to be blown up 200%. This is absurd and would be easy for Adobe to solve. NINE YEARS AND NOTHING DONE ABOUT THIS.

Participant
October 17, 2017

Agree with ShaneH please let us have whatever size we want, this is a vector program!

Participating Frequently
December 14, 2015

This happens to me too. But if I choose to save it without bleeds, the artwork is saved without any problem.

Participating Frequently
December 14, 2015

EDiT: This happens as the artwork sizes are large enough. I chose to save with bleeds but without crop marks and it was saved fine. My artboard was 506x35.

Participant
November 18, 2015

I too have the same problem - saving out a super long doc that was bigger than the canvas, shrunk it down, and regardless of how much I shrink it down it still gives me an out of range error and wont let me save the work. Any help Adobe? Loyal Illustrator user for over 20 years. Feeling frustrated. Screens dumps at your request.