Skip to main content
Q
Quân27897833cqwi
Participant
January 11, 2023
Question

Export

  • January 11, 2023
  • 2 replies
  • 267 views

Hi guys! I had installed AI last year, it had operated normally before, but now I have a problem with exporting files. When I export in Adobe illustrator, it will look like this:

I has also used Photoshop CS6 and it exports normally. This error seems to only happen on AI. I tried deleting and downloading again but it didn't work. How I can fix this error? Thank you!

 

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 25, 2023

Hello @Quân27897833cqwi,

 

Thanks for reaching out. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly share some more information, like the exact version of the OS/Illustrator installed on your computer, whether Illustrator also behaves this way with other files / different locations, and a screen recording of the workflow and output so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 11, 2023

Can you please tell us your version and system and also what kind of content you are exporting how to which location (network, Cloud, harddisk)?

Q
Quân27897833cqwiAuthor
Participant
January 12, 2023

I used to use version 2019, I thought that the cause of the error was the version so I tried downloading version 2022 but it didn't work. 

My configuration specs is Window 11 Pro , SSD: 512Gb ... Ram: 8Gb, intel core i5

My kind of content is .png or .jpg

I often save them on harddisk and it still has a lot of empty space.

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 12, 2023

Exactly where on the harddisk do you save them? Does Illustrator have write privileges for the location ? Is it a synchronized folder such as Google Drive?

Also: 8 GB of RAM is just the bare minimum to launch Illustrator at all. Certain operations might get it in trouble, e.g. rasterizing at high resolution.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices