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Ramzi Cox
Participant
May 1, 2022 2:44 AM UTC
Answered

Extreme lag when simply selecting object - Macbook Pro M1 Max

I am experiencing extreme lag in Illustrator on my Macbook Pro M1 Max with 32GB of RAM.

 

When using the selection tool to simply click objects, there is an extreme amount of lag and delay.

 

Please watch the attached video to see this lag in action. When selecting an object I often get the spinning wheel. After clicking an object to select it, and then moving the mouse, the object gets dragged to a new location.

 

If I drag a selection over the object, or click and drag the objects, they function correctly without lag.

 

Can anyone help me? I don't know what else to do. I've restarted, uninstalled, reinstalled, and disabled GPU Performance. No luck.

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    shady23k
    shady23kCorrect answer
    Participant
    Mar 18, 2024 11:56 AM UTC

    I have been experiencing the same issue for a few months now and today i decided i needed to find a solution. The solution here worked for me, Magnet was running and as soon i selected Ignore Illustrator, the issue was instantly resolved. A little annoying that I cant use Magne with Illustrator as i do often use it to resize windows. Oh well, better than nothing. Thanks for the help!

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    20 replies

    Jonáš5CB320735458
    Participant
    Aug 15, 2024 12:08 PM UTC

    I had a same problem for too long and finally I read that Magnet app can cause this problem, so I just told Magnet to ignore Illustrator window by clicking on it in top-right menu and it solved my problem. 

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      Logovka
      Logovka
      Participant
      Mar 5, 2024 9:27 AM UTC

      Same here. disabling Magnet fixed the problem. 
      It seems like there is a conflict with a bunch of second-party apps.

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        KC34585556o8ga
        Participant
        Jan 4, 2024 5:59 AM UTC

        I have exact same problem.
        Please fix this issue... quiet annoying while working......

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          njr140
          Participant
          Jan 4, 2024 1:19 AM UTC

          I have Magnet and it was doing the same thing. Disabling it got rid of this issue!

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            KC34585556o8ga
            Participant
            Jan 4, 2024 6:02 AM UTC

            Thanks! Same situation here...

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              jeremyn89962614
              Participant
              May 4, 2022 3:32 PM UTC

              I faced the same issue as you, and I have resolved the problem by disabling the app "Multitouch" (I use it for some quick gestures). Check if apps like that are running on your system. They can potentially cause the problem.

               

              Hope this helps 🙂

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                Ramzi CoxAuthor
                Participant
                May 4, 2022 5:26 PM UTC

                Hi Jeremy,

                 

                Thanks for your reply! I hadn't had a chance to respond to this thread until now, but I figured out the issue.

                 

                I use a window maximizing tool called RightZoom. It turns the green fullscreen/zoome button on the Mac into a Windows-like maximizing button. I realized this might be the case after seeing this related post (not sure how this thread didn't come up in my search!). After disabling BetterTouchTool, and the Window Snapping functionality within it, the issue persisted. It was then I realized I did in fact use another window modifier program - RightZoom. I set up an exclusion rule within it, and presto-chango, the issue is now gone!

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                  Anubhav M
                  Community Manager
                  Anubhav MCommunity Manager
                  Community Manager
                  May 2, 2022 7:51 PM UTC

                  Hello @Ramzi Cox,

                   

                  Sorry to hear about this experience. I would request you to share a few more details like:

                  • The exact version of the OS and Illustrator
                  • Since when are you facing this problem?
                  • Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
                  • Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM.
                  • Where is the file located (Internal/External/Network drive)?
                  • Did you use the Creative Cloud Cleaner Tool to uninstall and then re-install Illustrator? If not, kindly check if it makes a difference.

                   

                  Also, kindly try running Illustrator under the root user account and share your observations with us.

                   

                  Looking forward to your response.

                   

                  Thanks,
                  Anubhav

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                  Romane A.
                  Participant
                  Dec 21, 2022 9:40 AM UTC

                  Hello @Anubhav M, 

                  I face exctaly the same issue but I don't use any apps or plugin such as RightZoom or Multitouch...
                  I've also tried restarting, uninstalling, reinstalling, and using Adobe cleaner tool, no result.

                  Could you help me?

                   

                  Thanks,

                  Romane

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                  Anubhav M
                  Community Manager
                  Anubhav MCommunity Manager
                  Community Manager
                  Dec 22, 2022 7:48 PM UTC

                  Hello @Romane A.,

                   

                  Sorry to hear about this experience. Would you mind trying to run Illustrator under a different admin user account (Windows/macOS) and checking if it helps?
                  If the issue persists, kindly share some more details, like the exact version of the OS/Illustrator installed on your computer and system configuration (CPU/GPU/Memory, Display(s)).

                   

                  Also, check if Illustrator behaves this way with all files, and share a screen recording of the problem so that we can investigate this further.

                   

                  Looking forward to your response.

                   

                  Thanks,

                  Anubhav

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                    Monika Gause
                    Community Expert
                    Monika GauseCommunity Expert
                    Community Expert
                    May 1, 2022 12:15 PM UTC

                    You can contact Customer Care so they can have a look into your system.

                     

                    Did you run the Adobe Cleaner tool after uninstalling?

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