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Tina30327998pzqf
Participant
June 6, 2023
Question

Freezing issue while using illustrator on my YOGA 710-15IKB laptop 16GB

  • June 6, 2023
  • 1 reply
  • 126 views

Hi,

I am trying to understand why my YOGA 710-151KB laptop with 16GB of memory keeps freezing when I use Illustrator. I have only one memory slot and a max capacity 16GB DRAM. Below is more specs regarding my storage. Any advise suggested to possibly correct the freezing issue?

Thanks, Tina.

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 9, 2023

Hello @Tina30327998pzqf,

 

We understand how frustrating it can be to experience performance issues while working in Illustrator. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

 

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and share your observations.

 

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), whether Illustrator behaves this way with all files, and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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