Inspiring

Answered

Glitchy selection/move issues with 26.1 update

Forum|Forum|3 years ago
March 14, 2022
8 replies
3796 views

I'm noticing a new bug with the 26.1 update, though it's hard to articulate so please bear with me.

Somewhat frequently, when moving an object via click/drag, illustrator will kind of glitch out and snap the object to some nonexistent points. (Yes, I've checked all of my snap/grid/etc settings; this is a brand new issue since the update).

Similarly, when moving/scaling artboards, the same kind of glitchy behavior occurs, although with the addition of randomly deselecting my selection.

Bug

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Correct answer Anshul_Saini

Hi All,

I am glad to inform you this issue has been fixed in our latest release Illustrator v26.5.

Please feel free to reach out if the issue persists after updating.

Regards,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi All,

I am glad to inform you this issue has been fixed in our latest release Illustrator v26.5.

Please feel free to reach out if the issue persists after updating.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi @udderball @Derek Holiman,

I am glad to inform you that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi @udderball @Derek Holiman,

We are sorry for the trouble. The product team is working hard on this, and the fix will be released with the next update.
The + sign icon while dragging the object in Illustrator only happens with the Apple Magic mouse.

I would request you all to upvote this UserVoice if not done already, and please be patient & stay tuned for the updates.

Regards,

Anshul Saini

udderballAuthor

Inspiring

Hi @Anshul_Saini, is the official 26.2 build released yet? I'm seeing it noted on some official Adobe sites but it's not available via CC.

https://helpx.adobe.com/in/illustrator/kb/fixed-issues.html

https://helpx.adobe.com/mena_en/illustrator/using/whats-new/2022-2.html

Anshul_Saini

Community Manager

Hi @udderball,

Thanks for reaching out. We are doing a phase rolled out. It will be available in the CC desktop app probably by early next week.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi @Derek Holiman & @udderball,

Sorry for the trouble. Multiple users have reported this issue. We have logged a bug with the product team, and they have started investigating the issue. I would request you to share a few details like:

Please confirm the exact version of macOS
Please confirm you are running Illustrator v26.1
Please confirm you are using Apple Magic Mouse
Is this issue replicable if you revert to an older version of Illustrator?

Also, I would request you to upvote the following UserVoice if not done already.
(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-...)

Please share this information. It would be really helpful for us.

Regards,

Anshul Saini

Note: Marking this as correct to highlight

Derek Holiman

Known Participant

Saini

All of the answers to every question you asked are here if you or anyone else at adobe would simply read.

NEVERTHERLESS HERE WE GO.

MAC MINI M1 16GB

MACOS 12.2.1 MONTEREY

MAGIC MOUSE (NO WACOM OR THIRD PARTY INPUT DEVICE/DRIVER)

ILLUSTRATOR 26.1

ILLUSTRATOR 26.0.3 (NO ISSUE WORKS FINE DOWNGRADED AND PROBLEM GOES AWAY)

THIS BEHAVIOR AFFECTS TWO IDENTICAL MACHINES

ADOBE CC PAID IN FULL

`

udderballAuthor

Inspiring

@Anshul_Saini would you be able to look into this? I would be super appreciative! It's causing a major headache for myself and others. And I really can't revert back to previous version; last time I did that I lost crucial settings.