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Ian Renshaw
Ian Renshaw
Participating Frequently
March 3, 2020
Question

Greyed out brush features when using Wacom Tablet in AI CC 2020

  • March 3, 2020
  • 4 replies
  • 838 views

Adobe Illustrator CC 2020 is not allowing many brush features - which only appear greyed out. This is a previously reported problem on various forums. It's not a Wacom or Mac issue - this has been confirmed. I'm using a MacBook Pro running Mojave. Please urgently look into this bug as I cannot work!!

    This topic has been closed for replies.

    4 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 14, 2022

    You need Illustrator 2020 for it. Contact Customer Care about it: https://helpx.adobe.com/contact.html

    And then: https://community.adobe.com/t5/illustrator-discussions/wacom-intuos-4-not-working-with-illustrator-catalina/m-p/12381328#M291199%3Fprofile.language=de

    J
    johanperjus
    Participating Frequently
    February 13, 2022

    I have the exact same problem with up to date Wacom drivers and latest version of Illustrator. I’ve tried resetting Illustrator preferences and rebooted but the problem persists. Very frustrating.

     

     

    chanaart
    Community Expert
    chanaartCommunity Expert
    Community Expert
    March 3, 2020

    I had this one for a while...Reinstall the drivers. make sure you have a clean install for Illustrator. If you are using MAC you need to allow your system to recognize the tablet...

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 3, 2020

    Which Illustrator version?

    Which tablet?

    Which tablet driver?

     

    Does it work when you use the Wacom 6D brushes library?

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