Guardar y exportar

Forum|Forum|3 years ago
May 17, 2023
3 replies
379 views

Hola!

Hace algùn tiempo que Illustrator solo me permite guardar y exportar en la nube, no en local. He probado a desinstalar y volover a instalar la aplicacion, pero no funciona... Alguna idea?

Gracias de antemano!

Import and export

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E

Elena PastorAuthor

Participant

Gracias por su respuesta.

La version que tengo de Illustrator es la ultima, la 27.5. El archivo con el que trabajo esta en Adobe Cloud. No me es posible guardar ni exportar directamente en mi ordenador. Tampoco puedo importar desde mi ordenador.

Esto no me pasa con el resto de aplicaciones de Adobe

Anubhav M

Community Manager

Hello @Elena Pastor,

Thanks for sharing the details. Would you mind confirming the exact location where you are trying to save/import the files? Also, kindly confirm the exact version of the OS, and share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727) so we can better assist you.

Also, kindly try to run Illustrator under Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

Anubhav M

Community Manager

Hello @Elena Pastor,

We understand that encountering technical issues can be frustrating. Would you mind confirming if the location where you are trying to save is a network/removable drive or a cloud-synced folder (Google Drive/Dropbox, etc.)? If yes, kindly try exporting to a local directory, like the desktop, and check if it helps.

If not, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

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