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silke schwarm
Participant
May 23, 2022
Answered

Gude log / Illustrator

  • May 23, 2022
  • 35 replies
  • 65485 views

Hello,

since the last Illustrator update three days ago, my computer (Windows 10) creates a gude-log file in the same folder every time I open an Illustrator file. Is anyone else experiencing this and is there a solution? Thanks.

    Correct answer Anshul_Saini

    Hi All,

     

    I wanted to provide an update regarding the "gude log" file issue that has been affecting you all. As some of you may be aware, we have been working to address this issue.

     

    We encourage you all to update to the latest Illustrator version (v27.3.1) and let me know if you continue to experience any issues.

     

    Best,
    Anshul Saini

    35 replies

    R
    Ravi5C18
    Participant
    July 1, 2023

    Hi,

     

    I also experiencing the same concern.

    Thanks

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 7, 2023

    Hi @Ravi5C18,

     

    Thank you for reaching out and sharing your experience. To better assist you, could you please confirm the version of Illustrator you are using? Additionally, it would be helpful to know if you are working with files stored on an online drive or server or if you are working locally on your computer.

     

    Looking forward to your response.

     

    Best,

    Anshul Saini

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    March 3, 2023

    Hi All,

     

    I wanted to provide an update regarding the "gude log" file issue that has been affecting you all. As some of you may be aware, we have been working to address this issue.

     

    We encourage you all to update to the latest Illustrator version (v27.3.1) and let me know if you continue to experience any issues.

     

    Best,
    Anshul Saini

    dugfresh36
    dugfresh36
    Participating Frequently
    July 7, 2023

    I am now using the latest versions of Illustrator (27.6.1.210) and Photoshop (24.6.0.573), and have not experienced another 'gude' file instance. Even prior to updating to these latest versions, I didn't experience the 'gude' file anomaly again since that first time.

    I also didn't mention the first time around that 99.9% of the time I work locally—no files opening and saving over the network, or to/from Adobe Cloud servers.

    dugfresh36
    dugfresh36
    Participating Frequently
    February 27, 2023

    TL;DR

    I opened an Illustrator file in the newest version of Illustrator by editing a smart object in Photoshop 2021, and for the first time in my history of using Photoshop every day for 30 years, I encountered this mysterious 'gude' log file.

    ---------------------------------------------------------------------------------

    I'd never heard of, nor experienced, this issue until last week (well, technically, it happened last week, but I only noticed it today). I've seen other comments that say they use a file to open the application, either by double-clicking or by accessing the context menu for the file and choosing "Open with... ." I've also see where some are saying that this didn't start happening until they updated to the latest version—although, that can't 100% be it, as this has been an issue since May 2022, long before the latest version (as of the date of this comment) was even a twinkle in the developers' eyes.

     

    That being said... Last week—possibly on the same day as my first 'gude' file, I updated to the latest version of Photoshop & Illustrator (24.2.0.315 & 27.2.0.339, respectively). I never intentionally open either application by clicking on a file; instead, I start my day by opening Photoshop using the app shortcut. If I need Illustrator, I'll open that also by using the app shortcut. Call it superstition, but I like to have the program completely load before I ask it to do anything. It's habit at this point—been doing it for over 30 years, so it's highly unlikely that's going to change. I also never use Bridge because over a decade ago, when attempting to give it a shot, it severly bogged down my machine, to the point that productivity took a nosedive to 0%. So, that was that. Never had a reason to experiment with it again.

     

    Anyway, a couple of points to ponder:

    I updated to the latest version of Photoshop, but I still use 2021 because it's set up exactly how I need it. (Yes, I could experiment with the new version, test a few scenarios, and take the time to migrate plug-ins and whatnot... but that's time, and time is not a luxury I can afford right now.) So this 'gude' file I discovered couldn't have been triggered by opening and working in the latest version of Photoshop.

    However... I did (unintentionally) open the latest version of Illustrator by double-clicking on a smart object in my Photoshop file. (I didn't realize it was going to be an Illustrator file, or I wouldn't even have tried to edit it... again, it's a workflow thing.) So that is kind of intruguing, I suppose. Or maybe not. Just thought I'd add my experience into the mix.

    dugfresh36
    dugfresh36
    Participating Frequently
    February 27, 2023

    Figured I should also post the contents of my one-and-only 'gude' file in case it helps:

     

     

    B
    bethhalasz
    Participant
    February 22, 2023

    I am having the same issue. Seems to have started in January or so.

     

    T
    titos93309915
    Participating Frequently
    February 21, 2023

    I'm experiencing same issues with Photoshop. I'm using Windows 10 and Photoshop 24.1.1. 

    Is making gude log necessary?

    willcampbell7
    willcampbell7
    Legend
    February 21, 2023

    The other site (user voice) has indicated the problem is fixed in the next release.

     

    William Campbell
      willcampbell7
      willcampbell7
      Legend
      February 12, 2023

      It's back. This time Illustrator. File that is open is on a network share on Windows Server 2012 R2. Client computer is Windows 11, Illustrator version 27.2.

       

      William Campbell
        사쿠라
        사쿠라
        Inspiring
        February 9, 2023

        annoying gude log. Still not fix this problem.

        M
        martijnhoppenbrouwer
        Participating Frequently
        February 9, 2023

        Will be end of February or later. I would suggest reverting to an older version.
        My auto-sync backup and also Github links all started failing / erroring out thanks to these 'virus' files that you cannot delete (at least not when you have an Adobe App open).

        M
        martijnhoppenbrouwer
        Participating Frequently
        February 7, 2023

        Another breaking update.

        For Photoshop I can say thay reverting/downgrading to version 24.1 has helped.

        I have slowed my updating of Adobe apps significantly. Only update when your current one is broken, slow, or you really need a new feature in new version. Otherwise my advice is to NOT update - the last 3 years for me only have added bugs/problems.

          H
          Hannibus
          Participant
          February 4, 2023

          Started happening to me about 3 weeks ago, when I started working with a friend.  He uploads .tiff files from Procreate on ipad to Google Drive, and I download to my Windows 10 system and open in Photoshop.  I only noticed it happen when I opened his Mac files for the last three weeks.  I updated to latest Photoshop yesterday. First file I opened this morning is one of my own .PSD files, which immediately generated a gude.log file. 

          Nothing in my anecdote to point to one thing, but maybe combined with others' experiences, it may help to rule out other things.

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          January 27, 2023

          Hi All,

           

          We are sorry for the inconvenience caused by this issue. The product team will try to address the issue with the next release, v27.3, in mid or late February 2023. Please stay tuned for the updates.

           

          I will keep you posted with the updates, or you can DM me as well.

           

          Thanks,

          Anshul Saini

          #marking it correct for visibility

            RAMWolff54
            RAMWolff54
            Inspiring
            January 28, 2023

            Something I noticed.  When I open a file from my Desktop I don't get that Gude file but within any folder it happens.  I'm sure you know this but it's something I just noticed!  

            willcampbell7
            willcampbell7
            Legend
            January 30, 2023

            For me it seemed to happen on network shares. Can't say for sure I didn't do definitive tests. But now (Monday 1/30/23) it seems the problem has ceased, both AI 27.2 (updated 11 days ago) and PS 24.11 (updated 8 days ago). Again haven't tracked this well enough to say with certainty if the updates had anything to do with it. Anyway, for now, the problem appears gone. I'll keep an eye on it and post again if it comes back.

            William Campbell
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