Inspiring

Question

How to disable or prevent illustrator web content from starting? (100%CPU)

Forum|Forum|2 years ago
May 19, 2023
3 replies
2823 views

How to disable or prevent illustrator web content from starting? It consumes 100% cpu

After killing it, everything is normal so apparently it is not needed.

OS Catalina, ILL 27.5

This topic has been closed for replies.

Mike_Gondek10189183

Community Expert

Follow the directions here, to disable your illustrator web content.

Please let us know your results.

My illustrator web content is using 0% on Monterey and AI 27.5

StackolaAuthor

Inspiring

Yes I've found it, and I've tried it, but I can't find any extension this way

(Mine, on the other hand, in the attachment 😉 )

Anubhav M

Community Manager

Hello @Stackola,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (macOS) and checking if it helps?

Also, try installing the beta version of Illustrator (27.7) (https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html) and sharing your observations.

If the issue persists, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

StackolaAuthor

Inspiring

Installing a beta on a production station is not an option.
I reported to support and got this number E-000928555

Anubhav M

Community Manager

Hello @Stackola,

Thanks for the update. Our team is currently investigating this issue and is working to fix this in a future update. Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447/suggestions/46598113) and adding your comments there? Doing this will help us prioritize this feature request, and you will keep getting all the related updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,

Anubhav

lambiloon

Community Expert

Hi, i think the new version of illustrator is not supporting your computer current specs so it is better to install the older version which was working fine for you...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

StackolaAuthor

Inspiring

i7 16GB and 2gig radeon...

What am I going to buy myself a weather simulation machine to make this illustrator work 🙂 ?

It is a kind of overkill that by some bloatware unnecessary service, you write to me "not supporting your computer current specs".

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