Participant

Question

How to install previous version of Illustrator v28

Forum|Forum|3 months ago
February 16, 2026
17 replies
960 views

Hello, We have $7k worth of plugins from a third party, which never expire; however, they only work with Illustrator 28. Adobe Creative Cloud no longer offers versions prior 29. How can we get this older version? Thanks, Vincent

how-to

mc.hyc.26

Participant

Hello Anubhav,

May i also ask for your assistance in sharing the illustrator v28 or the latest version of 2024.

my computer OS is macOS 15.7.7. Thank you in advance.

Cheers,

MC

米米263450849xia

Participant

Hello , i need also Illustrator 28.0
please

Anubhav M

Community Manager

Hello @米米263450849xia

Thanks for reaching out. Could you confirm the version of the OS installed and your Adobe ID (email address) so we can better assist you?

Looking forward to hearing from you.
Anubhav

Victoria+TSENG

Participant

@Anubhav M Hi, I have the same issue. And i need to download the version 28.6, could you please help?

Anubhav M

Community Manager

Hello @Victoria+TSENG

Thanks for reaching out. Could you confirm the version of the OS installed and your Adobe ID (email address) so we can better assist you?

Looking forward to hearing from you.
Anubhav

heather_sg

Participant

I’m running the latest Illustrator on Windows 11 and it crashes multiple times a day. It is unusable. Can I please get version 28 as well? I’ve heard it’s more stable. The software is unusable.

Anubhav M

Community Manager

Hi @heather_sg,

Sorry for the late response. Crashes in the middle of work are genuinely disruptive, and we'd like to help you get to a fix as quickly as possible. Here's what will help us move forward:

Try the troubleshooting steps in this help article
This covers the most common causes of Illustrator crashes and the standard fixes for each: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html
Submit the crash report from Illustrator
When you submit it, please make sure to use your Adobe email address so the team can match it to your account. Then share the crash ID or report details here so we can track it on our end. Full steps: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

Please share what you observe after running through the troubleshooting steps, along with the crash report details. If any of this resolves the issue, kindly mark the helpful reply as the correct answer so other users facing similar crashes can find the fix.

Appreciate your time and patience in helping us work through this.

Anubhav

voronova_k

Participant

Dear Adobe Team, could you please assist with the downloading an acceptable version of Illustrator for
macOS Big Sur 11.7.11
Thank you in advance.

Anubhav M

Community Manager

Hello @voronova_k

I’ve sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

YousifAziz

Participant

macOS Big Sur 11.7.11
I have the same problem; I want version 28.

Anubhav M

Community Manager

Hello @YousifAziz

I’ve sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

Nancy3034487204cy

Participant

Can i have it too?

fazsaleem

Participant

hi. i need to download an older version of illustrator (i’m using macos big sur ver 11.7.4). CC desktop app only allows me to download ver 30.4, which isn’t compatible with big sur. i can't find any download links for the older versions. the option ‘other versions’ doesnt pop up on my cc desktop app. i can provide my adobe ID if needed.

fazsaleem

Participant

hiii i'd appreciate a response! :)

Anubhav M

Community Manager

Hello @fazsaleem

I’ve sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

C

Cy5FBE

Participant

Jumping on here because I have a similar issue ~ I recently had to upgrade to a new laptop (both using Windows 11). I was using Illustrator 28.5 before, and need to install it again on my new device to maintain compatibility with my previous workflow. I can provide my Adobe ID via DM. Any help would be sincerely appreciated!

Anubhav M

Community Manager

Hello @Cy5FBE

I have sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

VictoriaOP

Participant

Hi , i need also Illustrator 28.0
Im using Windows 11 pro. Please Help me, i need it asap.

[Personal info removed by moderator]
@Anubhav M @Abhishek Rao

Anubhav M

Community Manager

Hello @VictoriaOP

Thanks for sharing the details. I have sent you a DM. Kindly check.

Please don't hesitate to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav