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Gareth_Williams
Inspiring
January 21, 2026
Answered

Illustrator 2025 Not Working?

  • January 21, 2026
  • 2 replies
  • 55 views

Hi everybody, I’ve got a problem where the application is stuck on the hand tool. All you can do is move the canvas about. Can anybody advise a solution to this?

Correct answer Gareth_Williams

It’s not doing it now so turning off my computer, and back on the next day, seems to have fixed it. Let’s hope it stays that way! Thanks for your help. 🙂

2 replies

Monika Gause
Community Expert
Community Expert
January 22, 2026
Gareth_Williams
Gareth_WilliamsAuthorCorrect answer
Inspiring
January 22, 2026

It’s not doing it now so turning off my computer, and back on the next day, seems to have fixed it. Let’s hope it stays that way! Thanks for your help. 🙂

Tina_Irvine
Community Expert
Community Expert
January 22, 2026

Hi @Gareth_Williams,

Can you save, quit, and restart Illustrator? If it keeps happening, maybe look for an update, or do a reinstall.