Skip to main content
A
Anonymous
July 4, 2022
Answered

Illustrator 3D render issue

  • July 4, 2022
  • 6 replies
  • 14412 views

Hello! 

I am creating some simple 3D objects in Illustrator but the rendered result has some wierd pixelated dots all over it. I tried adjust other options but still get the same problem. 

 

    This topic has been closed for replies.
    Correct answer ZBalling

    Thanks for sharing this, @Slava Zamberg & @Rebecca Balatresi. We are glad to hear that updating the drivers helped you both.

     

    Please feel free to reach out if the issue resurfaces in future or if you run into any other issues.

     

    Thanks & regards,

    Anshul Saini


    This is officialy fixed in 517.48.

    6 replies

    Slava Zamberg
    Slava Zamberg
    Participant
    September 22, 2022

    Today I updated my graphics card driver, there are no more artifacts. (Driver: Nvidia Studio ver 517.40)

     

      Rebecca Balatresi
      Rebecca Balatresi
      Participating Frequently
      September 22, 2022

      I upgraded too my GPU drivers and I also upgraded Windows 11 in the same time: no more white dots in the rendering. One of the two updates worked!

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      September 23, 2022

      Thanks for sharing this, @Slava Zamberg & @Rebecca Balatresi. We are glad to hear that updating the drivers helped you both.

       

      Please feel free to reach out if the issue resurfaces in future or if you run into any other issues.

       

      Thanks & regards,

      Anshul Saini

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      September 8, 2022

      Hi @Jiltedone , @영찬256839483dj5 & @Rebecca Balatresi,

       

      We are sorry for the trouble. Would you mind trying the custom settings showcased below in the screenshot on the objects and checking if that helps?

      2100 PPI - Custom Settings



      72 PPI - Default Settings



      Note: Rendering the objects as a vector is not supported for Materials and graphics with gradients or raster content which may lead to not-so-good quality.
       

      However, if you are still facing issues, would you mind sharing the download link to the file with me via DM or here?

       

      I will be looking forward to your response.

       

      Thanks & Regards,
      Anshul Saini

      Rebecca Balatresi
      Rebecca Balatresi
      Participating Frequently
      September 9, 2022
      Hi,

      thanks for your help.
      I tried to rasterize as you specified but the problem is still there and
      there is no particular difference with a resolution or another.
      See the file .ai I shared and the screenshot too.

      https://shared-assets.adobe.com/link/08fb2c4a-7977-44ad-7daf-ede70392450d

      Waiting for your kind reply,
      Rebecca Balatresi

      --
      AVVISO DI RISERVATEZZA: Il testo e gli eventuali documenti trasmessi
      contengono informazioni riservate al destinatario indicato. La
      comunicazione è confidenziale e la sua riservatezza è tutelata legalmente
      dal D.Lgs 196/2003 e ss.mm (Codice in materia di protezione di dati
      personali). La lettura, la copia, l’uso non autorizzato o qualsiasi altra
      azione derivante dalla conoscenza di queste comunicazioni sono
      rigorosamente vietate. Se si ritiene di non essere il destinatario di
      questa comunicazione o se la si è ricevuta per errore, si prega di darne
      immediata comunicazione. Prima di stampare questa e-mail assicurati che sia
      effettivamente necessario.
      Rebecca Balatresi
      Rebecca Balatresi
      Participating Frequently
      September 9, 2022

      As a vector worked, but as you said rendering the objects as a vector is not supported for Materials and graphics with gradients or raster content which may lead to not-so-good quality. Amy other suggestion to solve the issue completely?

      영
      영찬256839483dj5
      Participant
      August 26, 2022

      same problem 
      amd 3700x

      3070

      windows 11 pro 21H2

      J
      Jiltedone
      Participating Frequently
      September 1, 2022

      I have the same problem, unchecking the reduce noise makes the result really sketchy and i am forces to rasterize and edit in Photoshop to smooth things out. Is there not real solution to this problem.

      Intel 8300H, NVIDIA RTX 2060.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      July 15, 2022

      HI @3060479 @Kheng25211018huwv,

       

      We are sorry for the trouble. Would you mind trying resetting the Illustrator preferences?

      If that doesn't help, would you mind sharing a few details like:

      • The exact version of OS & Illustrator
      • Small recording demonstrating the issue. It would be really helpful for us.
      • Share the download link to the sample file in which the issue is replicable.
      • GPU make & model
      • Screen resolution of your display
      • External monitor(s) make & model if used any.

       

      We are here to help. We just need more info.

       

      Thanks & Regards,
      Anshul Saini

        J
        joao.peixoto
        Participant
        July 25, 2022

        Hi @Anshul_Saini ,

        I'm facing the same problem here.

         

         

        Thanks for the support,

        João Peixoto

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          July 25, 2022

          Hi @joao.peixoto,

           

          Sorry for the trouble, and thanks for sharing the details. The file you have shared is private. Would you mind sharing it publically? If yes, please ensure that the "Anyone with the link can view" & "Save a Copy" options are enabled.

           

          Looking forward to it.

           

          Regards,

          Anshul Saini

            Bill Silbert
            Community Expert
            Bill SilbertCommunity Expert
            Community Expert
            July 4, 2022

            Are those dots still there when you export or print the object? If they are only showing up in your screen view try turning off GPU Performance in the Performance section of Illustrator's preferences.

              K
              Kheng25211018huwv
              Participant
              July 12, 2022

              Hi,

              I'm currently having the same issue with pixelated dots after the ray tracing. I have tried turning the GPU performance on and off and update it but still does not work.

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              July 4, 2022

              3D and materials is currently a raster based effect. If the Raytracing options have no effect, then that's that.

               

              Is your graphic card compatible?

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices