A

Anonymous

Answered

illustrator 5.5 crashes when scrolling through font list

Forum|Forum|13 years ago
August 4, 2012
18 replies
38009 views

I'm running on a macbook pro OS 10.7.4 and illustrator 5.5 crashes everytime I open a new document, select the type tool and scroll through the font list from the font menu list. It scrolls about 25% down the list then crashes the software.

This topic has been closed for replies.

Correct answer Wade_Zimmerman1

No solution, just a workaround.

double click the current font name to highlight it.

start typing the name of the font you would like to use.

When the balance of the font name is highlighted, hit return.

Note that this is actually faster than having the computer render all of the different fonts in the scroll list.

I have been doing this for the past 6 weeks, and don't miss the font list a bit.

Hope this helps.

Try this turn off Font Preview and if that doess not work Try turning of Enable Missing Glyph Protection if that does not work turn off both in the Illustrator preference.

It is just a guess.

Show previous replies

C

Cuccia

Participant

I thought I'd reply here to add my experience to the pool. This issue was experienced before I installed any fonts, and after I installed all necessary Adobe updates.

Late 2014 13" MBP (Retina)

10.9.4

CS5 (Illustrator 15.0.2)

Font preview in Illustrator crashed the app every time. Work is lost.

Turn off font preview via type preferences, no crash. No work is lost.

Now I have to have Font Book open in conjunction while I work, no biggie, better than upgrading and burning money with CC.

My legit copy of CS5 Premium is also unable to update itself via Adobe Updater now; had to download each update. That's a different story though.

A

Anonymous

Well, I have the same issue.... I got a new Macbook Pro with Retina last week. I am a graphic designer and use Illustrator religiously. It was working fine for a week, and now it crashes every time I try to change the font. I tried lots of the suggestions above. I turned off font preview and that seems to have done the trick. Of course, previewing fonts is sort of a mainstay of a graphic designer. So is there any answer yet? I will be contacting Adobe Customer Support for sure. Thanks to all who have contributed here, much appreciated. I am glad to have an answer that at least allows me to work until they figure it out. I do NOT want to invest in CC, nor can I afford it. Please I hope there is an answer to this.

Monika Gause

Community Expert

Which fonts did you install since it last worked?

Try uninstalling them.

And check your fonts if they are corrupt.

acronymdesign

Participant

Hey guys

Has anyone found a solution to this yet? I am on a MacBook Pro Retina with OSX10.9.3 and even after moving all fonts out of the /Library/Fonts folder, with Font Preview enabled, Illustrator crashes. We tested by deleting Extensis 3 as well.

It's pretty pointless working job to job with Preview off. Panicking now.

Do I now have to upgrade to Adobe CC just for this?

Your help will be greatly appreciated

Melonie

Monika Gause

Community Expert

Did you try everything in here:

http://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

Troubleshoot font problems | Windows

K

kkinna22

Participant

I'm also having this same problem.

I have a late-2013 Macbook Pro with Retina. My Illustrator doesn't always crash when going through the font list, but I'd say it's about 60-75% of the time. I validated all installed fonts and deleted any with errors, and I also used FontNuke to clear the font cache. However, the problem persisted.

After reading through the replies here, I tried changing the size of the Font Preview, and it did crash once after that. Then, I also tried kkalina's suggestion of scrolling through the font list with the arrow keys, and that seems to be working.

It's still a workaround, but it's better than constant crashes. I'm feeling like this has to be related to Illustrator support (or lack of) for Retina displays. I may be getting font management software soon, and I'm wondering if that would make a difference with this issue? Is there anyone else experiencing this problem while using font management software (not Apple's Font Book)?

S

Sun Sea Originals

Participant

I just got a brand new MBP with the Retinal Display 2 days ago. I installed and opened illustrator CS5 for the first time, today. It crashed 4 times in 3 minutes. I don't have wifi so I came to Starbucks and discovered this post- and how common this is. Its surprising to see how long this has been an issue. I'm grateful for the suggestions. I implemented the changed preview solution. I've got a major client project this weekend - not the time to play around with software crashing on a new system. I may have to go back to my old laptop for this project. I can't afford to loose time and work.

Thank you.

A

Aaaaaazza

Participant

Hey guys, I know this shouldn't be how things are solved but since you haven't had an answer I really suggest tweeting Adobe Customer Care - they're very attentive and have helped me quickly in the past x

K

kkalina

Participant

I just wanted to share that I too have this issue on a retina display, but found that scolling through the font list with the arrow keys allowed me to view all the fonts without crashing Illustrator. If I scrolled through the list with the track pad, it crashed everytime.

L

LucyComments

Participant

I found this link really helpful
http://www.ehow.com/how_6917418_corrupt-fonts.html

Bascally:

Launch Font Book > Select All > Validate Fonts > Delete anything with a big red 'X'

Then you can turn Font preview back on and it shouldn't crash (so far...)

O

Omnihedron

Participant

I also have a MacBook Pro (retina) and am running OS X Mountain Lion. I, too, have this problem. This is 100% reproducable, on a newly installed system. The crash report always contains something like this:

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000017c1f004

VM Regions Near 0x17c1f004:

MALLOC_LARGE 0000000017a38000-0000000017c1f000 [ 1948K] rw-/rwx SM=PRV

--> mapped file 0000000017c1f000-0000000017cbe000 [ 636K] r--/rwx SM=COW /System/Library/Fonts/MarkerFelt.ttc

mapped file 0000000017cbe000-0000000017d5e000 [ 640K] r--/rwx SM=COW /Library/Fonts/Microsoft Sans Serif.ttf

...which looks like it might be font corruption; however, the fonts a different every time the crash happens. Here are two others:

VM Regions Near 0x17f61004:

MALLOC_LARGE 0000000017b94000-0000000017f61000 [ 3892K] rw-/rwx SM=PRV

--> mapped file 0000000017f61000-0000000017fd6000 [ 468K] r--/rwx SM=COW /Library/Fonts/Skia.ttf

CG image 0000000017fd6000-000000001804c000 [ 472K] rw-/rwx SM=PRV

VM Regions Near 0x18df1000:

MALLOC_LARGE 0000000018bb3000-0000000018df1000 [ 2296K] rw-/rwx SM=PRV

-->

mapped file 00000000190f3000-000000001916a000 [ 476K] r--/rwx SM=COW /Library/Fonts/Chalkduster.ttf

What is the same is the stack. At the top of the stack is a bunch of toolbox drawing calls:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.HIToolbox 0x932bc338 HIStandardMenuView::DrawItem(unsigned char, CGContext*, unsigned char) + 2616

1 com.apple.HIToolbox 0x932bb646 HIStandardMenuView::DrawSelf(short, __HIShape const*, CGContext*) + 492

2 com.apple.HIToolbox 0x932f25dc HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 364

3 com.apple.HIToolbox 0x932f22d9 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 125

4 com.apple.HIToolbox 0x9337ef35 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 759

5 com.apple.HIToolbox 0x9337f2bc HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1662

6 com.apple.HIToolbox 0x9337f2bc HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1662

7 com.apple.HIToolbox 0x9337e350 HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 802

8 com.apple.HIToolbox 0x9337dfe2 HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 82

9 com.apple.HIToolbox 0x9337df89 HIView::Render(unsigned long, CGContext*) + 45

10 com.apple.HIToolbox 0x932fabb0 FlushWindowObject(WindowData*, void**, unsigned char) + 812

11 com.apple.HIToolbox 0x93303529 FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*) + 245

12 com.apple.CoreFoundation 0x993fa51e __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30

13 com.apple.CoreFoundation 0x993fa45d __CFRunLoopDoObservers + 381

14 com.apple.CoreFoundation 0x993d3d53 CFRunLoopRunSpecific + 355

15 com.apple.CoreFoundation 0x993d3bdb CFRunLoopRunInMode + 123

16 com.apple.HIToolbox 0x932fc8aa RunCurrentEventLoopInMode + 242

17 com.apple.HIToolbox 0x932fc545 ReceiveNextEventCommon + 162

18 com.apple.HIToolbox 0x932c1126 AcquireNextEventInMode + 68

19 com.apple.HIToolbox 0x932be6bd IsUserStillTracking(MenuSelectData*, unsigned char*) + 372

20 com.apple.HIToolbox 0x932abdde TrackMenuCommon(MenuSelectData&, unsigned char*) + 1724

21 com.apple.HIToolbox 0x9349de2d PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned long, Rect const*, Rect const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1733

22 com.apple.HIToolbox 0x9349e60c PopUpMenuSelect + 252

All of these look like the bit that is failing is the bit that is poping up a submenu of the various font weights.

The top-most Adobe-written function on the stack is:

23 com.adobe.illustrator 0x005e4f9d AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2707053

24 com.adobe.illustrator 0x0041a591 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 828513

25 com.adobe.coretech.adm 0x124bc751 ADMBase::DoTrack(ADMTracker&) + 141

26 com.adobe.coretech.adm 0x124eb8f5 ADMItem::DoTrack(ADMTracker&) + 35

27 com.adobe.coretech.adm 0x1250f0fd ADMTracker::CallTrack() + 417

28 com.adobe.coretech.adm 0x1253613d MacTracker::MacDispatchEvent(unsigned short, NPoint, ADMModifiers, unsigned long, unsigned long) + 517

Beneath this is just standard event processing, main loop stuff.

A

Anonymous

This seems to be specific to the Macbook pro Retina & Illustrator 5.5. I had swaped my retina for another one (for a different reason besides the Illustrator crash) but still had the crashes on the replacement.

Apparently it doesn't matter if your running on Lion or Mountain Lion (I thought upgrading to mt lion might have helped), it's something with Illustrator 5.5 and Macbookpro Retina since I don't get the crashes on my older 2008 Mac Pro station.

E

Esimbi

Participant

Have you found a solution for this problem? I am a graphic designer (up and coming as I like to say) and I really need Illustrator to work. I had a Hackentoche and it never crashed, now that I have my Macbook Pro Retina it is crashing like crazy.

Jacob Bugge

Community Expert

pabzz,

Two possible (maybe the most probable) causes could be:

Corrupt font(s): you may move all (non system) fonts out of the fonts folder and move them back in; font moving may be done in groups; this is reversible.

A font caches issue: Clear the font cache; instructions may be read here; there are font caches clearing applications, searchable with the search term clear font caches.

A

Anonymous

Thank you so much for replying Jacob. I tried both of your suggestions but unfortunately still got the Illustrator crashes. Must have brought over a corrupt font on the data migration from my old Mac that I couldn't isolate. I'm trying a clean OS install and re-migrating the applications without the old settings and see if that fixes it.

Thanks for your help.

A

Anonymous

Unfortunately, the clean install and the new application migration didn't help. I was almost sure that would do the trick. Is anyone else having this problem on the newer macs or macbook pro's with Illustrator CS5 or 5.5? I have both copies and they both crash when accessing the fonts menu. It's happening on both versions of illustrator (5 & 5.5) and I'm stumped. Please help.

Any ideas?

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