Participant

Answered

Illustrator application window moves behind everything when I try to move it - macOS

Forum|Forum|2 years ago
May 28, 2023
45 replies
50258 views

It's a little difficult to explain this properly, but whenever I try to move the Illustrator program window to another part of my screen, it instantly moves behind every other program window I have open. Even if I just move it a teeny tiny bit...boom... now it's behind all the programs I have open. It is very annoying and I can't find a solution anywhere. I dropped in "before and after" screenshots if they help at all. You can see the "Pathfinder" toolbar is still in front of the Chrome window so it's definitely a weird glitch. The issue doesn't happen with any other Adobe program either. I have updated to the latest vesion of AI a few times and still no luck. I have a 2021 Macbook Pro. Anyone have a solution? Thank you.

Bug

Correct answer meh67

EVERYONE ON THIS THREAD. I see over 190 replies, but this is a community forum. I only see a handful of people taking advantage of the Bug Fix request posted at the top as the second correct answer by richardw.

PLEASE PLEASE PLEASE add your comments to that bug fix -

Ill paste it again here:

(from richardw59677702 )
Everyone – you can vote to have this bug fixed by Adobe here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46772908-illustrator-window-moves-behind-all-other-windows

Show previous replies

Jesper Storm Bache

Adobe Employee

FYI: This happens when you have a drawer open. If you close the drawer, this issue does not occur.

R

Ron Brancato

Participating Frequently

I'm a professional illustrator and it continually happens to me and is extremely frustrating! I expect better out of Adobe.

J

Jamie ReadsDirect

Participating Frequently

This problem it's been for months Ron, sorry for you because seems you might use Illustrator quite often.

andyp85260690

Known Participant

It's actually been well over a year. The answer labelled 'correct' is anything but so. It requires resetting your workspace so that all you custom, regularly used tools and menus are hidden, which is more of a pain and disruption than this ongoing fault.

Does anyone know if Adobe are still actively working on it, let alone viewing this thread?

F

FH Addict

Participating Frequently

The last Illustrator update 28.1 does not solve the problem whereas the beta 28.15 still solves it 😉

R

Randy_111

Known Participant

Same here, still an issue with Ai 28.1, running Ventura 13.6.3, come on Adobe!

Anshul_Saini

Community Manager

Hello @FH Addict and @Randy_111,

Thank you for bringing this to our attention. I'm sorry to hear that the issue persists despite the latest Illustrator update (28.1). Your feedback is valuable, and we appreciate your patience.

I will escalate the matter to the product team for further investigation. Thank you for your cooperation, and we'll do our best to address this concern.

Best,

Anshul Saini

Anshul_Saini

Community Manager

Hello All,

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

Best,

Anshul Saini

#Marking it correct to highlight & notify you all.

J

Jamie ReadsDirect

Participating Frequently

Hi Anshul,

I tried with Adobe Illustrator 2024 (Beta) 28.1 87 and seems the problem is resolved for me. Will I now have to use the beta to work and eliminate the other standard one?

G

gspirtle

Participant

I am having the same problem with Photoshop. Driving me crazy. Adobe products are becoming more and more buggy.

K

Kristinr58

Participating Frequently

I am also having problems with Photoshop, and sometimes InDesign, going behind all open windows.
Thanks,
Kris

Anshul_Saini

Community Manager

Hello All,

I understand that many of you are experiencing an annoying issue with Illustrator on your MacBooks, where the application window moves behind everything when you attempt to move it. I appreciate your patience and the information you've shared about this problem.

To further investigate and potentially address this issue, it would be helpful to gather some additional details:

Can each of you please confirm your macOS version? This will help determine if the issue is specific to certain macOS versions.
Did this problem start occurring after updating to macOS Ventura, or were you experiencing it in macOS Monterey as well?
As a potential workaround, a couple of users have reported success by changing their workspace to "layout." Have any of you tried this solution, and if so, has it resolved the problem for you as well?

This issue seems to be happening with corrupted user profiles & preferences. As for one user, there is no issue after running the app under a new admin user of macOS Ventura.

Additionally, for those of you who are still experiencing this issue, I recommend considering the possibility of updating to the latest macOS version, macOS Sonoma, if it's available for your device. Sometimes, macOS updates can clean up any profile corruption of preferences.

Your feedback and responses to these questions will help us better understand the scope of the problem and assist you further in finding a solution. Thank you for your cooperation, and I'm here to provide assistance as needed.

Best regards,

Anshul Saini

F

FH Addict

Participating Frequently

Hello and thanks for this enquiry

Can each of you please confirm your macOS version? This will help determine if the issue is specific to certain macOS versions.

Sonoma 14.0 and Ventura

Did this problem start occurring after updating to macOS Ventura, or were you experiencing it in macOS Monterey as well?

it occured with Ventura, not in Monterey

As a potential workaround, a couple of users have reported success by changing their workspace to "layout." Have any of you tried this solution, and if so, has it resolved the problem for you as well?

I don't want to change my way of working 😉

Macbook pro M1 MAX / 32 g RAM / 1to

Bruno Meunier

Anshul_Saini

Community Manager

Hi @FH Addict,

Thank you for sharing the details about your system and preferences. We completely understand that changing your workspace might not be the ideal solution for your workflow, and we appreciate your feedback.

Our goal is to gather as much information as possible to better understand the issue and its potential workarounds. We don't want to disrupt your way of working, but we are exploring different options to help users who might be facing this problem.

Your input helps us in this process, and we'll continue to investigate the issue further. If you come across any other insights or have more to share, please don't hesitate to let us know.

Thank you for your patience and cooperation!

Best regards,

Anshul Saini

F

FH Addict

Participating Frequently

Same for me for months. MacBookPro M1 with Adobe last updates. I don't want to change my Workspaces. Very annoying Adobe that such a bug is existing. It looks like a bug from the 90's. Poor Adobe!

D

DAVID29334374ivj0

Participant

I have had the same issue for weeks. In an attempt to solve it, I asked the internets and it led me here. Very frustrating stuff, as people have stated. I too tried some of the solutions here and nothing stuck. BUT... and I am crossing my fingers here, I switched workspaces to "layout" and so far everything is back in order. Been a couple hours now. Perhaps try this one... if it reverts back to our hated glitch I will report back.

D

DAVID29334374ivj0

Participant

the fix above is still working, and it has been a few days!

andyp85260690

Known Participant

Thanks for the info and update. Seems to be working for me too, albeit only tested for an hour or so. Just need to get used to a new workspace, but I'd rather that than the window dropping away. Cheers!

D

dotdink

Participant

Me, too! For. few weeks now. Very annoying!

C

Craig32164226r4r0

Participant

same issue for me. Ive used different accounts as well with the same issue. MacBook Pro M1 Ventura 13.5.1

Super lame

artd66709910

Participant

Same thing is happening to me. I'm using 27.8.1. I need to have two browser windows open and three finder windows in addition to my Illustrator window for this current project. Makes workflow wonky. PLEASE FIX.

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