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Answered

Illustrator application window moves behind everything when I try to move it - macOS

Forum|Forum|2 years ago
May 28, 2023
45 replies
50263 views

It's a little difficult to explain this properly, but whenever I try to move the Illustrator program window to another part of my screen, it instantly moves behind every other program window I have open. Even if I just move it a teeny tiny bit...boom... now it's behind all the programs I have open. It is very annoying and I can't find a solution anywhere. I dropped in "before and after" screenshots if they help at all. You can see the "Pathfinder" toolbar is still in front of the Chrome window so it's definitely a weird glitch. The issue doesn't happen with any other Adobe program either. I have updated to the latest vesion of AI a few times and still no luck. I have a 2021 Macbook Pro. Anyone have a solution? Thank you.

Bug

Correct answer meh67

EVERYONE ON THIS THREAD. I see over 190 replies, but this is a community forum. I only see a handful of people taking advantage of the Bug Fix request posted at the top as the second correct answer by richardw.

PLEASE PLEASE PLEASE add your comments to that bug fix -

Ill paste it again here:

(from richardw59677702 )
Everyone – you can vote to have this bug fixed by Adobe here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46772908-illustrator-window-moves-behind-all-other-windows

Show previous replies

G

gabearthur

Participant

I am having this exact same problem for months now? Has anyone found a fix?

common design

Participant

This may help, I was on with an adobe dev 2 times yesterday and they could only fix it temporarily. BUT i was watching what happened each time they took over the screen to fix, and it could be as simple as this... It only seems to happen with me now if my workspace is on Essentials Classic. Check whether this is the same for you, and if so create a new workspace that is bespoke to you. 1. the issue doesn't happen 2. you have your perfect workspace

M

mikep76506056

Participant

I use a bespoke work space and this still happens to me.........!

Anubhav M

Community Manager

Hello @briano74252447, @charlesc41889467, @shanice24820425yiyc, @Kristinr58,

Thanks for your patience. Our team has made some improvements to alleviate this problem in the latest Pre-Release of Illustrator. Would you mind trying the Pre Release version of Illustrator 27.8 to check if it helps resolve this problem?

To install the Pre-Release version, kindly try the following steps:
> Go to https://www.adobeprerelease.com/
> Sign in with your Adobe ID
> Navigate to Available Programs and click on Join for Illustrator CC
> Open Creative Cloud and press the (Cmd + Option + R) and choose relaunch.
> After relaunching, go to Apps and choose Prerelease from the Left Pane and install Illustrator (Prerelease)

Looking forward to hearing from you.

Thanks,

Anubhav

K

Kristinr58

Participating Frequently

Hellow Anubhav,
Thank you for providing the pre-release version of Illustrator. This seems to be working well on my computer, and the Illustrator window is no longer going to the back of other windows.

Just an fyi, I do get a weird magenta background occasionally when I first move the Illustrator window from my secondary monitor to my Macbook Pro (I recently updated my computer to the M2Max).

Thanks for your help.

Best,
Kristin Rothgery

B

briano74252447

Participant

I've got the same probem too.

Only Illustrtor?

R

robin_2987

Participant

same on photoshop.. Mac OS

HanSter

Participant

Same thing happens with me and I can't find a fix. Very frustrating.

K

Kristinr58

Participating Frequently

The same thing is happening to me. I had hoped the latest update would have fixed it, but it did not. Drives me nuts!

Anshul_Saini

Community Manager

Hi @HanSter @Kristinr58 @charlesc41889467,

I can understand how frustrating it can be when you're unable to move the Illustrator window properly on your Mac. To further investigate and provide you with the appropriate solution, could you please share the Apple System Report (SPX file) with us? You can generate the report by following the instructions here: [https://support.apple.com/en-gb/guide/system-information/welcome/mac#:~:text=Save%20a%20system%20rep....

Additionally, could you let us know if you're using a multi-monitor setup? If so, please provide us with the resolution and make/model of the monitor you're experiencing the issue with.

In the meantime, I recommend updating Illustrator to the latest version, v27.6.1, and macOS to version 13.4.1. This may help resolve the issue. If the problem persists, you can try renaming the UXP & CEP folders from the following locations and running the application in an admin user account to see if that makes any difference:

Rename the CEP & UXP folder to CEP.old & UXP.old from the following locations:
/Library/Application Support/Adobe
~/Library/Application Support/Adobe
If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app if not done previously.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

This information will help us investigate the issue further and provide you with the appropriate solution.

Best,

Anshul Saini

Monika Gause

Community Expert

THere are hints in this reddit thread: https://www.reddit.com/r/AdobeIllustrator/comments/12pkoji/bug_illustrator_window_keeps_moving_to_background/

Switching from Application frame to application bar and back - does that help?

C

charlesc41889467Author

Participant

hey thank you so much for the very quick response. I just tried the Reddit page suggested solutions but unfortunately they only work momentarily. When you try using any other application the issue comes right back again and no one has a solution yet. It makes it difficult to work when your job relies on AI, that's for sure!

Monika Gause

Community Expert

Do you have any spaces or any of these things set up?

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