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Illustrator Artboard randomly changes orientation

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In Illustrator, my current artboard randomly changes orientation. It's driving me nuts! Has anyone else experienced this?

Is this a bug in the program or a setting?

App installs and updates

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mj_gv8Correct answer

Participant

Hello @mj_gv8,

We understand that encountering technical issues can be frustrating. Would you mind trying to update Illustrator to the latest version (https://adobe.ly/3vWQhUj) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Hi

I updated to the latest version 28.4.1 nd this seems to have fixed the issue!

Thanks

T

Tasch166Author

Participant

My Desktop is on Version 28.3 and it keeps doing this quite randomly. My laptop is still on Version 28.1 of Illustrator, and does not do it.

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Adobe_Illustrator_2024_2024-04-02_13-11-31_SHORTENED.zip

Anubhav M

Community Manager

Hello everyone,

We understand the frustration that technical issues can bring, and we truly appreciate your patience in this matter. Our product team has made efforts to replicate the issue without success. To further investigate, could you please provide the following details:

System Report (for macOS / Windows)

Illustrator System Info (found under Help > System Info)

A screen recording showcasing the exact workflow when encountering this problem.

Please upload this information to a platform like Google Drive, Dropbox, or any other preferred service, and share the public link with us here. Your cooperation and assistance in resolving this issue are greatly valued.

Thanks,
Anubhav

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mj_gv8

Participant

I 'm using Illustrator 2024 28.3 on Mac OS 14.4.1 and i get this bug which is driving me nuts.

Everytime i switch from another app back to Illustrator the artboard all of the artboards on the file i'm working on changes to landscape - WTF!!!!!!

Please fix this.

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R

Rachna26244496fibl

Participant

I thought I was the only one dealing with this. It's driving me insane. Usually happens as soon as I click on the artboard to select it. If anyone has a solution, please help.

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Ton Frederiks

Community Expert

:

This has been reported a couple of times, see:

https://community.adobe.com/t5/illustrator-discussions/art-board-keeps-switching-to-landscape/m-p/14494001

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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T

Thegap81

Participant

When I open a file, the artboard automatically changes orientation by itself and undo won't work. I have to manually change it back.

Has anyone else had this issue?

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Monika Gause

Community Expert

This has been reported quite a few times in the recent days. There are some threads about it.

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Y

Yasir777

Known Participant

I'm on Illustrator 28.6, when creating multiple cardboards that say 16 artboards in total, 8 on the top and 8 on the bottom,

the artborad number 4 is named 5? not sure if its a bug. see attached screenshots, Ill. be troule shooting, dont feel like calling tech support, they will waste my time. thanks

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