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artsurmesure
artsurmesure
Inspiring
September 28, 2022
Answered

Illustrator beachball everytime I more a vector object - with a beast machine

  • September 28, 2022
  • 2 replies
  • 798 views

I have bought a iMac 27inch Retina 5K, 2020) with a 3.6 GHz 10 Core i9, and added 64 GB of RAM. My computer performs super well when I edit super heavy Videos in After Effects, but moving a mector objects brings a beachball to my screen. Every more I make comes a few seconds later. 

 

Dictation is off. I reinstalled the software, I deactivated any fonts I don't use and checked for corrupted fonts.

 

What the hell is going on with Illustrator? It was my favorite application and now I want to burn the house down! Please help before I start a fire. 

This topic has been closed for replies.
Correct answer artsurmesure

I haven't had a project I can film as content is private. But I can tell it's font management that's creating a lag. I have the Typeface app installed to manage my local fonts and Google fonts. The Adobe fonts are managed by Creative Cloud. One font that i use a lot for one of my client is Montserrat. I use the Adobe Font version and most of my documents that have that font are slow. I also use Open Sans from Google and it's slow also. I don,t blame those 2 fonts as I've seen the lag with other fonts. But that's the info I can give at ths time. Should I install another font manager? It's the first time I have this problem. It always used to go so well. 


I believed it is now Solved.... I updated from Big Sur to Monterey. I don't see the lag anymore. I want to party right now. 😉 Hope this helps anyone who had the same problem. 

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 28, 2022

Hi @artsurmesure,

 

We are sorry to hear about your experience. Would you mind sharing a few details like:

  • The exact version of macOS & Illustrator 2022
  • Where are your files & links saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    Does moving the files to Desktop help?
  • Is this happening with some specific files or all?
  • Would you mind sharing a small recording demonstrating the issue?

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

artsurmesure
artsurmesureAuthor
Inspiring
September 28, 2022

Hello

I will try doing a video when I get back at work. 

I have MacOS BigSur 11.6
Files are on the internal drive of 1T. 
It's happening almost in all files. I was working on a logo, which is all vector, no embedded images, and just moving things around was terrible. It's a file that I created from scratch, not from another computer. Plus all my fonts we're converted to vector. So not like I had some font issues. Most of the fonts I use come from Adobe anyway. 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 21, 2022

Hi @artsurmesure,

 

Sorry for the delayed response. I hope this issue is resolved by now. If not, would you mind updating to Illustrator 2023 v27.0 and checking if that helps or not? If it doesn't, would you mind sharing the file with us here or via DM? We'll check on our end and share our observations with you.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Scott Falkner
Community Expert
Scott FalknerCommunity Expert
Community Expert
September 28, 2022

Try changing the options in the Performance panel in Preferences. I have an ARM Mac, so my performance preferences might look different from yours. See if turning off GPU Performance and Real-Time Drawing and Editing makes a difference.

artsurmesure
artsurmesureAuthor
Inspiring
September 28, 2022

Tried it already. Did not work. 

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