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Hang Chi
Participant
August 25, 2023
Question

Illustrator cannot read PNG

  • August 25, 2023
  • 2 replies
  • 206 views

I was running Illustrator v27 and just realized it could not read PNG. By searching the Forum, it seems downgrading to a previous version is the fix..

 

Is v25 the laest version supports PNG?

 

Is this bug to be fixed in new v28 beyond?

 

Thanks,

- Hang

    This topic has been closed for replies.

    2 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 25, 2023

    PNG can have a variety of options. So if you open it in Photoshop and then save it, does that work?

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      August 25, 2023

      Can't reproduce your issue. Can you share your png for testing? Thanks 

      H
      Hang ChiAuthor
      Participant
      August 25, 2023

      Hi Ares,

       

      Thanks for the response. Unfortunately I cannot share the png at the moment [I will sort out copyright issue and circle back].

       

      The issue itself seems to be a perssiting/reoccuring one though: https://community.adobe.com/t5/illustrator-discussions/adobe-illustrator-will-not-open-png-files-anymore/td-p/12477732

       

      Thanks,

      - Hang

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      August 26, 2023

      I am able to open these file. Please try. 

       

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