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Participating Frequently
November 4, 2014
Answered

Illustrator CC 2014 extremely choppy. Please help.

  • November 4, 2014
  • 82 replies
  • 68760 views

I just bought an iMac 5k Retina Base model with Yosemite installed. All other CC applications work like a breeze except illustrator. Illustrator is extremely choppy and almost unworkable. Can someone help me out?

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Correct answer jackson-LYD

SeanJM,

I just updated to CC 2015 and Illustrator is back to being snappy, responsive, and smooth on a 5k Retina iMac!

After installation, a pop-up of "Compatible GPU detected" auto-enabled the new Mac GPU settings.


If this didn't automatically happen for you, go to:

Illustrator CC > Preferences > GPU Performance - and check the box labeled "GPU Performance".


Thank you to the Adobe team for getting the engine updated!

I can safely recommend Creative Cloud to 5K Retina iMac users now.


Edit: This was using the AMD Radeon R9 M295X 4GB graphics card.

82 replies

Participant
June 16, 2015

I've just installed the 2015 update on my iMac 5k and it does seem to have fixed the problem. Smooth zooming, scrolling, and panning on some very complex Illustrator documents.

Participant
June 16, 2015

Can anyone else confirm this also?

Could I finally go and buy iMac 5K retina 27"!!?

Schnurrbernd
Participating Frequently
June 16, 2015

I can confirm this. With GPU performance enabled Illustrator finally runs smoothly like it used to be.

With El Capitan coming this fall and Adobe cooperating with Apple we can expect even better performance by then.

But the bottom line is it took Adobe more then 6 months to make Illustrator useable again. For a company whose customers are most likely professionals this is really really bad.

Participating Frequently
June 16, 2015

Definitely disappointing, but I think understandable.

High-DPI screens are still early-adopter technologies in the desktop market, and a very small portion of their user base.

I think Apple surprised most of the industry by suddenly pushing 5120x2880 resolution.

SeanJM
Participant
June 16, 2015

Updated to CC 2015, performance seems unchanged on retina iMac. Adobe, transparency from your end would be appreciated.

jackson-LYDCorrect answer
Participating Frequently
June 16, 2015

SeanJM,

I just updated to CC 2015 and Illustrator is back to being snappy, responsive, and smooth on a 5k Retina iMac!

After installation, a pop-up of "Compatible GPU detected" auto-enabled the new Mac GPU settings.


If this didn't automatically happen for you, go to:

Illustrator CC > Preferences > GPU Performance - and check the box labeled "GPU Performance".


Thank you to the Adobe team for getting the engine updated!

I can safely recommend Creative Cloud to 5K Retina iMac users now.


Edit: This was using the AMD Radeon R9 M295X 4GB graphics card.

Schnurrbernd
Participating Frequently
June 13, 2015

Has anyone tested El Capitan on their iMac? Apple/Adobe say with Metal Illustrator runs up to 70% faster. Better rendering e.g. I was wondering if this works out of the box or if it needs an Illustrator update that supports Metal. If it works out of the box I would risk to install El Capitan beta on my iMac.

Edit: Couldn't wait for anyone else to test it since it's almost impossible to work with the current version of Illustrator. So, I installed the El Capitan beta. What can I say...?

It's better, for sure. Still pretty choppy and in comparison to Affinity Designer it still sucks hard. I really hope that Adobe gets their shit together and make this software useable on retina iMacs. Right now, with El Capitan you get a few improvements when it comes to draw paths. Zooming in and out is still horrible. Everything else is still choppy as hell. Next tuesday Adobe is presenting CC 2015 here in Berlin. Let's just hope they can fix this and support Metal to 100% or maybe just use new rendering techniques.

Participating Frequently
June 13, 2015

Illustrator is not on Metal, yet. Federighi said (penultimate paragraph) Adobe and Apple are working together to make this happen for the general release this Fall.

JamieTwelve
Participant
June 10, 2015

Not sure if this will help you Mac users. I was having this same problem: laggy zooming...almost unbearable, decreasing window size would improve the zooming, but not fix it. I came to this thread seeking help.

I have a Windows machine with a Xeon 2643 processor, 32 GB RAM, and an Nvidia K5000 GPU. Plenty of power for 5k, and the document I was working on was an 8.5x11 document.


Anyway, I solved my problem by going into Preferences> GPU Performance, and nchecking the Animated Zoom setting. Not sure if Mac users have this option, but this seemed to solve it for me. Good luck guys.


Participating Frequently
June 10, 2015

Thank you for trying to help Jamie.

Unfortunately, the Mac version does not have GPU Performance preferences (yet).

It sounds like Adobe is testing GPU-accelerated options for Mac in a beta test, but we haven't heard any update on it.

Brendon - Burning Flame
Participating Frequently
April 3, 2015

Any update on this from Adobe?

Come on Adobe, you take our monthly subscriptions for CC or are you going to offer a reduced CC subscription for iMac Retina owners...

I need a new iMac & looks like I will need to get the non 5k model.

Monika Gause
Community Expert
Community Expert
April 4, 2015

Brendon - Burning Flame schrieb:

Any update on this from Adobe?

Come on Adobe, you take our monthly subscriptions for CC or are you going to offer a reduced CC subscription for iMac Retina owners...

I need a new iMac & looks like I will need to get the non 5k model.

You have read post #125 in this thread?

Brendon - Burning Flame
Participating Frequently
April 7, 2015

Monika,

The question relates to "An Update on The Issue" or do you expect me to buy an iMac 5K to find the answer?

Is the issue resolved with the fix as suggested in #125

sltplz
Participating Frequently
April 3, 2015

Months pass and still no update for this f*king retina.

I'm sure you have not enough resources to provide a suite that is worth the price you're asking.

Congratulations Adobe.

Participant
March 13, 2015

I can attest to this as well. I have running CC204 Illustrator. v18.1.1

On a Late 2013 Macbook Pro 15in with 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3, NVIDIA GeForce GT 750M 2048 MB.

When Running Illustrator on the internal retina at any resolution 1440x900 - 1920x1080 i get interface lag on all tools. This doesn't just effect my large print files filled with patterns and layers but also simpler web assets hat are largely line art.

I get less lag when i use the screen at 1280x800 scaled resolution, but whats the point of that?

My current fix is never work in laptop mode, but only in clamshell mode when pugged into an external display.... which then defeats the purpose of having a laptop.

I have moved all my personal work now from Illustrator to alternatives such as Sketch, and Affinity Designer... neither of which suffer any lag on the retina displays.

Participating Frequently
March 12, 2015

I just did a little test:

Open a new document and add one line of text in Illustrator CS5, CS6 and CC2014.

Zooming and panning is by far the smoothest with CS5, almost 100% smooth.

CS6 and CC2014 remain very choppy.

Participating Frequently
March 9, 2015

Same problems here on my 5k iMac. Illustrator is the worst, but Photoshop and Indesign aren't much better. Really hope this gets fixed soon, otherwise whats the use of using legit software...