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Illustrator CC 2014 extremely choppy. Please help.

Forum|Forum|11 years ago
November 4, 2014
82 replies
68760 views

I just bought an iMac 5k Retina Base model with Yosemite installed. All other CC applications work like a breeze except illustrator. Illustrator is extremely choppy and almost unworkable. Can someone help me out?

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Correct answer jackson-LYD

SeanJM,

I just updated to CC 2015 and Illustrator is back to being snappy, responsive, and smooth on a 5k Retina iMac!

After installation, a pop-up of "Compatible GPU detected" auto-enabled the new Mac GPU settings.

If this didn't automatically happen for you, go to:

Illustrator CC > Preferences > GPU Performance - and check the box labeled "GPU Performance".

Thank you to the Adobe team for getting the engine updated!

I can safely recommend Creative Cloud to 5K Retina iMac users now.

Edit: This was using the AMD Radeon R9 M295X 4GB graphics card.

Show previous replies

LucaMarconato

Participant

I have this problem too. I keep waiting for an update.

P

photo1257

Participant

The problem is not just with Illustrator butwith many ifnot all of the Adobe productions using new macbookpro retina... I am not able to use my brand new macbook pro retina with any of my Adobe products including PSE 13! My 5 year old macbook will run the programs much better than my brand new one. Unlike you, I upgraded the specs on my new macbook pro retina butit does not matter. There is a big problem rendering our macbook pro's useless with the Adobe products as they are.

L

Looneytoon1975

Participant

Same here,

Get your stuff together Adobe! People need to earn their bread with your software!

This is very annoying when someone needs to speed-create 30 illustrations before the deadline at the end of the day!

Update:

I just turned "smart guides" off... things go much smoother... unfortunately, I like smart guides

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photo1257

Participant

I also like to work with smart guides butI do not have mine turned on and it is still impossible to work on my adobe products. In another thread one of the Adobe "staff" said they are not aware of any issues with adobe products and macbook pro retina and it must be a problem with my computer. There are literally thousands upon thousands of postthroughout the internet on this exact topic.... All are Adobe products from Illustrator to PS to PSE.

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gavalian

Participant

Well Actually all Adobe Applications work well when u run them under low res mode, even dreamweaver, in hires it is very slow and impossible to work on.

J

jdotpak

Participating Frequently

is there some sort of functionality built into illustrator (etc) to run in 'low res' mode? or does that mean just to turn down the rez in your OS' settings?

thx in advance.

Crowe About It

Participating Frequently

The only way I know how to do it is checking the 'Open in Low Resolution' box in the application 'get info' tab. See screenshot:

http://tinypic.com/r/15pr0op/8

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wonderings1111

Known Participant

Have the same issue with Illustrator and Indesign as well as Acrobat Pro (alllatest updates via CC). I went through 3 iMac 5ks, all maxed out specs. Apple replaced the first, and the second and finally the 3rd as I thought it was a hardware issue (some display glitches in mission control with indesign).

I will be returning the iMac unfortunately. Amazing screen, but if I can't work on it what is the point? Really hoping Adobe gets their act together on this quickly. If there is a beta for indesign that is available I would gladly try it before returning this iMac.

M

Maximumblast

Participating Frequently

hey, installed and everything up and running. so we continue discussion on the board within the prerelease program? i started a thread in the general discussions board for us iMac 5k users here... c ya.

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Neeraj Nandkeolyar

Adobe Employee

So sorry for the mix-up. If you've signed up and need assistance, please write to me at <nnandkeo at adobe dot com>

Really sorry about that.

- Neeraj

S

studiojelly

Participant

Anyone know what's next? Signed up, no app available yet?

A

alexharris

Participant

I got the email too. They got my last name right, first name wrong. A bit sketchy feeling for sure - I had to accept a 2012 license agreement... I signed up, using a somewhat sacrificial login.

Crowe About It

Participating Frequently

I've just received an invitation to the pre-release program. Though calling me Joshua is a little unnerving. Did anyone else get an email?