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bozogubu
Participating Frequently
November 4, 2014
Answered

Illustrator CC 2014 extremely choppy. Please help.

  • November 4, 2014
  • 82 replies
  • 68760 views

I just bought an iMac 5k Retina Base model with Yosemite installed. All other CC applications work like a breeze except illustrator. Illustrator is extremely choppy and almost unworkable. Can someone help me out?

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    Correct answer jackson-LYD

    SeanJM,

    I just updated to CC 2015 and Illustrator is back to being snappy, responsive, and smooth on a 5k Retina iMac!

    After installation, a pop-up of "Compatible GPU detected" auto-enabled the new Mac GPU settings.


    If this didn't automatically happen for you, go to:

    Illustrator CC > Preferences > GPU Performance - and check the box labeled "GPU Performance".


    Thank you to the Adobe team for getting the engine updated!

    I can safely recommend Creative Cloud to 5K Retina iMac users now.


    Edit: This was using the AMD Radeon R9 M295X 4GB graphics card.

    82 replies

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    sKz
    Participating Frequently
    November 9, 2014

    I guess we still don't have an answer for this? I'm having the same exact problem here.

    Brand new iMac (Retina 5k, i5, 16GB RAM, Fusion Drive, R9 290X 2048MB), everything seems to run fine except illustrator. It's just unusable.

    M
    mckeownr
    Participant
    November 5, 2014

    Same issue here. Absolutely devastated.

    Illustrator CC is practically unusable on the new base model iMac Retina with i5 CPU and Radeon R9 M290X GPU.

    The issue seems to be unique to Illustrator.

    Can anyone advise if Illustrator performs OK with the 4GB Radeon R9 M295X?

    Raghuveer_Singh
    Community Manager
    Raghuveer_SinghCommunity Manager
    Community Manager
    November 5, 2014

    Hi mckeownr,

    Can you please elaborate the word "Absolutely Devastated" a little more ? What are you observing ? Which other Adobe products are working fine for you ?

    I want to have a look into this issue.

    With Best Regards,

    Raghuveer

    B
    bozogubuAuthor
    Participating Frequently
    November 5, 2014

    I can understand mckeownr's devastation. 'cause I'm going through similar emotions. Let me try to explain.

    I have a iMac 5K base model, the latest version of Yosemite and Creative cloud. When I fire up Illustrator, it's ready to go in a flash. Then, when I open a file, it opens in a flash too. But just doing any kind of work on it is woefully bad. Like dragging an artboard or zooming in or zooming out, or moving an image around or a text box or a large headline. Everything is just so sluggish that it's unbearable. I reduced the resolution on my mac to its lowest. Yet no respite. I quit all applications and did everything to squeeze every bit of juice out of my mac, yet there isn't an iota of change in the way illustrator behaves. This is why it's truly devastating, compounded with the fact that I'm a designer and will be required to use illustrator extensively.

    I must mention that applications such as Premiere Pro and Photoshop work like a song. I mean it's truly a pleasure working on these application on the 5K iMac. But illustrator is just complete trash.

    In fact the very same files opened on the very same version of Yosemite and the version of illustrator on my Mac Air (late 2010) work perfectly alright.

    I pray that someone helps. My rent depends on it.

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