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Correct answer sanjaykr

With 18.1 update of Adobe illustrator,  we have added an UI option under preferences > User interface section to either turn off scaling completely or allow users to snap to lower or higher supported scale factor. Since Ai only supports 100%, 150% and 200% scale factors, users can choose to snap to 100% or 150% when his/her OS ui scale is between 100% to 150%. E.g. for 125% users can select lower supported scale factor to snap Ai ui to 100% and higher supported scale factor to snap to 150%. Similarly for OS ui scale 175%, users can snap AI's ui scale to 150% or 200%.

If you have defined the environment variable UI_SCALE_FACTOR=1, Then this preference will not work.

Sanjay.

28 replies

D
danishf64622480
Participant
June 30, 2018

okay guys I got something for you may it will solve your problems. just got to preference/ user interface/ for high ppi display under there check it scale to lower supported scale factore

S
Sofia Katsikadi
Participant
August 24, 2017

Hello, I had the same issue, changed my user interface preference to "scale to lower supported scale factor" and it immediately fixed. I am uploading a screenshot

A
ahmedelrsaam
Participant
March 16, 2017

1- right click on Adobe illustrator icon

2- choose properties

3- Compatibility tab

4- and activate the checkbox (Disable display scaling on High DPI setting.

Elrsaam ahmed.

tomg56799619
tomg56799619
Participant
August 26, 2016

Look at my Photoshop and Illustrator UI

Photoshop is very neat and clean but Ai is large item please help me how to manage small like Photoshop

A
adrianoreiswd
Participant
June 27, 2016

Had the same issue when I updated it from CS6 to CC and was able to fix it going to Edit > Preferences > User Interface > Check the "Scale to Lower Supported Scale Factor"

    tomg56799619
    tomg56799619
    Participant
    August 26, 2016

    Brother adrianoreiswd

    you did a good job I love it a lot am so happy now, thanks a lot

      tomg56799619
      tomg56799619
      Participant
      April 18, 2016

      Brother thanks a lot

      C
      celiaa312643
      Participant
      April 7, 2016

      Hola , He leído y yo he podido resolver lo de interfaz de  Ilustrator ya que solo me pasa en ese programa , Bueno lo que yo he hecho a sido cambiar la resolución mas pequeña  de mi ordenador , es decir ,  yo tengo una resolución de 1920*1800 pues le he cambiado la resolución a 1400*900 una vez hecho eso he abierto el ilustrator   y he minimizado  el programa . Me he vuelto a ir a la resolución y la he puesto a la que tenia y ahora el ilustrator se me ve bien

      -------------------------

      Hello , I have read and I could solve the interface Ilustrator since I only happens in that program, Well what I have done was change the smallest resolution of my computer, that is, I have a resolution of 1920 * 1800 as I've changed the resolution to 1400 * 900 once I 've done that open the illustrator and have minimized the program. I've gone back to the resolution and I have made ​​that tapeworm and now looks ilustrator me well. A greetting

      graphiconic
      graphiconic
      Participant
      January 24, 2016

      I had that problem with InDesign and the issue was that the software was set to use in touch screen devices. Since my laptop has touch screen monitor it changed automatically.

      All I had to do is change to another interface layout in the top-right corner.

      D
      danishf64622480
      Participant
      June 30, 2018

      I got something for you may it will solve your problems. just got to preference/ user interface/ for high ppi display under there check it scale to lower supported scale factore

      C
      ChadRo
      Participant
      September 3, 2015

      I do not have this option in my User Interface options! What do I need to do???!

      sanjaykr
      Adobe Employee
      sanjaykr
      Adobe Employee
      September 4, 2015

      Hi Charles,


      The setting mentioned in this thread applies to only Windows. Windows supports for arbitrary custom scaling and Ai provides support for 100%, 150% and 200% and this setting allows users to snap to one of the supported scale settings of Ai.

      Sanjay.

      marc.cardwell
      marc.cardwell
      Inspiring
      September 30, 2015

      i hate asking this after so many see to be happy about the UI (i'm a mac person mostly, and was one of the attendees at last year's max, and have a surface pro 3): but can't see _any_ difference between turning "for high dpi displays" setting on or off, and picking the confusing (to me) lower or higher scale factor. i've restarted the app and the computer, no real change as far as i can see: the edit handles for curves are so tiny, i can barely click on them. the intro box is really small too.

      i have a retina 2014 mac book pro, and the UI on it is fine. the into box is huge compared to the on on the surface. i know i can go into the touch mode, but shouldn't it be usable in the regular mode?

      is there a windows presence setting i need to change? i saw this in the helpful post: "If you have defined the environment variable UI_SCALE_FACTOR=1, Then this preference will not work." what does this mean?

      i have 2015 installed and am running windows 10.

      thanks.

      joshd_wy
      joshd_wy
      Participant
      August 28, 2015

      This solution works. It will give you a slightly larger UI but not the huge 200% one.

      Same fix for Dreamweaver, Fireworks, and Illustrator. This fix is listed for CS6 but I can confirm it works with CC2015 as well.

      http://www.danantonielli.com/adobe-app-scaling-on-high-dpi-displays-fix/

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