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Participant
October 13, 2014
Answered

Illustrator CC 2014 running EXTREMELY slow on brand new 6 Core Mac Pro with 64Gbs of Ram. This can't be right :(

  • October 13, 2014
  • 47 replies
  • 32260 views

Hi,

I've just picked up a brand new 6 core Mac Pro and I am having some serious lag issues with Illustrator CC 2014. I am just trying to select relatively simple objects (an illustration of the side of a coin) and there is a massive delay between when I click on an object and when it actually becomes selected.

Someone please tell me they know how to fix this? Please

This topic has been closed for replies.
Correct answer LeBay

My company recently "upgraded" my OS to Windows 8.1. (from a pre-Windows 8 OS) and I am now experiencing terrible performance when using Illustrator CC 2014. (2014.1.0 release   -   18.1.0 (64 bit)). Most problematic is that every 5-10 seconds the entire screen goes black (not responding) for 3 seconds. I had a similar problem with Illustrator CS a year or so ago - I solved that problem by turning off auto-updating linked files. So, I'm suspicious that this problem also has something to do with Illustrator accessing the server but in this case I don't know what is initiating the server access.

Another colleague of mine using Windows 8 downgraded from "Illustrator CC 2014" to "Illustrator CC" and no longer has the (not responding) hic-up problem.

47 replies

Participant
August 13, 2015

Ok, I had the same problem and here is what I did and it helped (please know that I am a designer and not a technical skilled person....): in upper left corner you see a little rocket, click on it (it deals with GPU performance) and turn of animated zoom.

wax lily
Inspiring
August 10, 2015

Same thing here; Was on the phone with AppleCare last week, and the hardware check all looked good. Once I upgraded to Yosemite about 2 months ago, Illustrator is running TERRIBLY! Was running perfectly, now it's unbearably choppy, lagging, slow-- even with small files, unsophisticated files. Turned off GPU preview and synch settings. It's obvious that it's Illustrator and Yosemite in conjunction that's the problem. Please help! Wish I could go back to Maverick.

Participant
August 8, 2015

I have similar issues. I come from working with CS6 on Windows for years and recently purchased a new Macbook Pro with 16 GB and am now using Illustrator CC.

Illustrator CC on Mac is so much slower for me than CS6 on Windows, it is unbelievable. Sometimes it takes minutes to save a small file and even closing a file that was unedited and doesn't need to be saved still takes a long time to close. I am staring at the loading icon all the time just moving objects around or copy/pasting. CS6 on my 8 GB 4-year-old PC ran 10 times better. I always thought that Adobe would run better on Mac, but this is so slow it is pretty much unusable. Add to that a lot of issues I am having (such as this and this) ... I am actually considering doing Illustrator work on my old PC again.

Participant
August 10, 2015

We have had ongoing speed problems with Illustrator ever since 'upgrading' to CC 2015 - on the latest version 19.1.0 (opening) and saving files is ridiculously slow; have tried all suggestions and nothing solves the problems. This is costing time and money with the various freelancers we use as they are working at half speed (or slower) but charging us the full amount for their time.

When is this going to be properly solved, Adobe?

AshutoshChaturvedi
Legend
July 24, 2015

Please apply the latest patch 19.1 and let us know if it resolves your issue.

-- Ashutosh

Participant
August 7, 2015

Can you give me a link to the 19.1 patch you're saying would help? I am currently using Adobe Illustrator CC.

Participant
April 24, 2016

DID YOU GET A LINK FOR THIS WITH INSTRUCTIONS FROM THE ADOBE GUY? I'M IN NEED OF A FIX!!! ILLUSTRATOR IS LAGGING TERRIBLY... BECOMING UNBEARABLE!

Participant
July 24, 2015

Adobe just doesn't care about the issues anymore. It's been 2 years since i've asked them to give us a solution to Adobe Illustrator hang issue on a Lenovo 8 GB DDR3 RAM. Now we've bought a Macbook Pro and have the same issue multiple artboard artworks lag and takes unto 2-3 minutes to save every step. I HOPE YOU'RE LISTENING.

Please reply to karthik.arcot@impelsys.com

Niquin
Participant
July 13, 2015

To those who still have slow illustrator problem, one solution that worked for me was this: http://palindrome.com/support/2013/10/27/illustrator-cc-issue-slow-due-to-missing-fonts/

I paste here what it says:

If you expe­ri­ence prob­lems oper­at­ing Illus­tra­tor CC, such as:

slow open­ing,

slow sav­ing,

dif­fi­culty mov­ing objects, and

an inabil­ity to nor­mally quit the application,

then the likely cause is not hav­ing a needed font open, or hav­ing a con­flict between needed fonts.

The most com­mon fonts miss­ing or con­flict­ing are Tahoma and Ver­dana. These fonts are often present as part of

an old Microsoft Office instal­la­tion. Try remov­ing them from the /Library/Fonts/Microsoft folder, and restart Illus­tra­tor.

In some cases you may also need to open Font Book and reac­ti­vate these fonts after remov­ing the conflicts.

Participating Frequently
May 25, 2015

i had numerous phone calls to the adobe support team and every time they had a deferent suggestion:

1. Pause file sync

2. Delete the adobe preferences folder

3. Delet plugins

4. Valdate the fonts in the font book

5. Work on local hard drive

so far nothing helped

i'm delaying a perches of a new mac until i find solution to this problem and i'm considering switching to another application.

hope the guys in adobe grasp the magnitude of this problem before its too late

EdTheDesignr
Participant
July 17, 2015

It's disgusting...I'm doing a 2 page newsletter that I do EVERY week and this week I can literally set the file to save, walk to starbucks and back and it's still saving....the overall file size is 6 mb....not a big file...what did you do Adobe! taking a 1/2 hour to save a small file is insane!

Participant
July 25, 2015

I'm doing vector T-shirt files with small geometrics about 6 MB and

it sux. Upgraded to a super graphics card, new power supply 18 GB RAM,

still no go. I use a PC.

Missing Fonts didn't help

Participant
May 21, 2015

Same thing here, on my desk and lap top. Lots of RAM new graphics card. ADOBE????  I can't use Illustrator to make complex vector art, so what good is it?

maryg73842440
Participant
October 15, 2015

I hate CC right now!!! I agree with everyone's frustrations. I am trying to meet my deadlines and this is driving me crazy. SLOOOOOOOOOOW AAAAAAAAS MOOOOOOOOLAAAAAAAAAASAS! Come on Adobe???? Where are you?????

Participant
May 21, 2015

I have been experiencing the same problem since a Java update. Now it is limited only in one specific document which could mean settings, size, etc. Whatever the trouble is the problem makes working impossible. 

Participant
May 10, 2015

Just awful, Adobe are you listening??????

AMD A16700- 4191MHz Core speed

18 GB RAm

AMD R9 270x Graphics

So slow with objects with multiple points that I can't finish this job.