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Hamishmash
Participant
October 13, 2014
Answered

Illustrator CC 2014 running EXTREMELY slow on brand new 6 Core Mac Pro with 64Gbs of Ram. This can't be right :(

  • October 13, 2014
  • 47 replies
  • 32260 views

Hi,

I've just picked up a brand new 6 core Mac Pro and I am having some serious lag issues with Illustrator CC 2014. I am just trying to select relatively simple objects (an illustration of the side of a coin) and there is a massive delay between when I click on an object and when it actually becomes selected.

Someone please tell me they know how to fix this? Please

    This topic has been closed for replies.
    Correct answer LeBay

    My company recently "upgraded" my OS to Windows 8.1. (from a pre-Windows 8 OS) and I am now experiencing terrible performance when using Illustrator CC 2014. (2014.1.0 release   -   18.1.0 (64 bit)). Most problematic is that every 5-10 seconds the entire screen goes black (not responding) for 3 seconds. I had a similar problem with Illustrator CS a year or so ago - I solved that problem by turning off auto-updating linked files. So, I'm suspicious that this problem also has something to do with Illustrator accessing the server but in this case I don't know what is initiating the server access.

    Another colleague of mine using Windows 8 downgraded from "Illustrator CC 2014" to "Illustrator CC" and no longer has the (not responding) hic-up problem.

    47 replies

    Show previous replies
    codiak
    codiak
    Participant
    January 7, 2015

    I have the exact same issue as Original Poster. On the exact same machine.

    Illustrator freezes on most saves, and may times fully crashes. When there is a successful save it takes eons longer than ever before.
    Even very small simple files behave as though they have gigs of embedded images.

    About every third command results in the spinning wheel of death..

    A
    andrea_manzi
    Participant
    December 18, 2014

    Hi everyone, please checkout my post concerning lagging issues.
    I've also provided a link to a video I've recorded showing the Illustrator behavior on my iMac 27"

    Adobe Illustrator Cs6 Lagging Extremely Slow on Yosemite 27" iMac i7 late 2013

    L
    LeBayCorrect answer
    Participant
    December 11, 2014

    My company recently "upgraded" my OS to Windows 8.1. (from a pre-Windows 8 OS) and I am now experiencing terrible performance when using Illustrator CC 2014. (2014.1.0 release   -   18.1.0 (64 bit)). Most problematic is that every 5-10 seconds the entire screen goes black (not responding) for 3 seconds. I had a similar problem with Illustrator CS a year or so ago - I solved that problem by turning off auto-updating linked files. So, I'm suspicious that this problem also has something to do with Illustrator accessing the server but in this case I don't know what is initiating the server access.

    Another colleague of mine using Windows 8 downgraded from "Illustrator CC 2014" to "Illustrator CC" and no longer has the (not responding) hic-up problem.

    L
    LeBay
    Participant
    December 15, 2014

    I've tried installing Illustrator CC and this did not solve my problem.

    PROBLEM: Every 5-10 seconds Illustrator pauses for 3 seconds  - "not responding" and sometimes the screen even goes black.

    W
    Woodhouse1
    Participant
    December 7, 2014

    Hi we have a Core i5, 8GB RAM, 120GB SSD, AMD Radeon HD 8490 with 1GB on board RAM, have been through the Adobe trouble shooting guide and still Illustrator CC2014.1 is painfully slow, this to me is unusable. Adobe will not respond to phone calls. Can anyone help?

    G
    glossopboy
    Participant
    December 7, 2014

    Hi there,

    Sorry, I’ve had nothing back from Adobe either. If I’m honest my issues were present in one particular file and haven’t been replicated in others so far. I think it was related to effects and drop shadow in particular. I haven’t worked on that job for a while but will be going back to it soon so I’ll let everyone know what happens.

    I’ve no idea if this reply is going to appear on the forum or not as when I checked back in there recently I couldn’t reply to posts but may not have been logged in.

    Cheers,

    Damian

    cazbo14
    cazbo14
    Participant
    December 4, 2014

    I have the same problem - was this resolved?

    AshutoshChaturvedi
    AshutoshChaturvedi
    Legend
    October 18, 2014

    Please email your contact details on sharewithai@adobe.om . We would like to investigate the issue. Are you also using any third party plug-ins?

    G
    glossopboy
    Participant
    November 13, 2014

    I'm experiencing this too on a similar machine to HamishMash above.  Lots of delay and rainbow wheel spinning...

    Has anyone resolved this?

    Thanks.

    tomfroese
    tomfroese
    Participant
    October 17, 2014

    I'm getting the same thing, especially with multiple objects on the artboard (there seems to be a relationship between number of control points/objects and lag). Never had this problem on previous versions.

    Ver 2014.1.0 Release

    18.1.0

    OSX 10.9.5

    2.4 GHz intel core i7

    8 GB 1600 MHz

    Macbook Pro 15"

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