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greenegoblin
greenegoblin
Participant
June 16, 2015
Answered

Illustrator CC 2015 crashes when using the "Save For Web" feature.

  • June 16, 2015
  • 43 replies
  • 13853 views

Illustrator CC 2015 crashes when using the "Save For Web" feature.

      This topic has been closed for replies.
      Correct answer AshutoshChaturvedi

      Hello,

      Thank you for your post.

      I would take this opportunity to offer an apology for the inconvenience caused to you post release of Illustrator CC 2015. We take feedbacks and bugs seriously and as a team learn to take corrective action.

      We have made an attempt to fix this bug and the next patch 19.0.1 is in testing phase. We would release this patch as soon as we have completed our tests.

      Regards,

      Ashutosh Chaturvedi

      On Behalf of Illustrator Engineering Team.


      Hi,

      We have released a patch 19.0.1 that fixes the issue being discussed on this thread. Please apply the patch from your creative cloud application. The creative cloud application checks for update once a day hence you may not see the update right away.  If you want to force the check for an update early please logout and log back into the Creative Cloud application.

      Link to the release notes of 19.0.1: https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

      Regards,

      Ashutosh

      On Behalf of Illustrator  engineering Team

      43 replies

      Show previous replies
      Reksio666
      Reksio666
      Participant
      June 17, 2015

      I have the same problem. It worked fine before, now it crashes when I click Save for Web. Also I notticed one other thing, the shapes seem to be jagged, not sharp, they get sharp and straight only when I zoom maximally. What is going on? it's visible even on simple objects like square or circle.

        kylem60206931
        kylem60206931
        Participant
        June 17, 2015

        I just did a save for web and there was no crash. Anything special about your file?

        nickgmcclure
        nickgmcclure
        Participating Frequently
        June 17, 2015

        What sort of graphics card do you have? Just trying to see if there's a common factor and as you haven't crashed, maybe this could tell us something?

        M
        Manish-Sharma
        Inspiring
        June 16, 2015

        Hi Jake,

        Is it happening with all the file or specific files ?

        Was it used to work in older version of Illustrator ?

        Please some more details like system specification etc. which could help diagnose and help troubleshoot the issue better.

        - Manish

        greenegoblin
        greenegoblinAuthor
        Participant
        June 17, 2015

        It happens with any file. And it doesn't happen every time.

        System:

        iMac (27-inch, Late 2013)

        3.4 GHz Intel Core i5

        16 GB 1600 MHz DDR3

        NVIDIA GeForce GTX 775M 2048 MB

          brandonr46069988
          brandonr46069988
          Participant
          June 18, 2015

          I have exact same Mac except mine is "NVIDIA GeForce GT 755M 1024 MB" and I get crashes about 2 out of 3 times I Save for Web.  Since I need to do this many times a day for work I hope there is a bug fix soon!!

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