Illustrator CC 2015 crashes when using the "Save For Web" feature.

i have the same issue when just doing a save or save as to any different format. but have narrowed it down to when i have fonts not outlined then it crashes. but once all the fonts in the layout are outlined it doesn't crash. HELP!!!!!!

I have the same problem also, crashes almost every time I attempt to "Save for web". Very frustrating.

Working on a Macbook Pro, OS X Yosemite 10.10.3.

I have exactly the same problem, when I do "Save for web", trying to resize the output picture, it crashes 2/3 times.

iMac (27-inch, Late 2013)

3.2 GHz Intel Core i5

8GB 1600 MHz DDR3

NVIDIA GeForce GTX 775M 1024MB

Adobe reps say they have duplicated the Save for Web crashing problem and are working on a fix. So fingers crossed we get this sorted soon!

I had a similar problem (crash) when using the "Save for Microsoft Office". The problem happens repeatedly for any files.

Environment

Windows 8.1 64bit

Intel Core i7-U4600U

RAM:8.0GB

Regards,

I'm wondering - is this happening only to Macs with Nvidia graphics cards? Anyone with ATI or other cards experiencing this?

I am having the same problem - saving for web - png with transparency

Initially updated from CC

crashes started - I uninstalled - I rebooted

launched Illustrator again and opened the file working on

saved for web

selected slices for export

CRASH

rinse, repeat... not the best way to launch a product Adobe - might need to up the quality control a touch.

OSX Yosemite

10.10.3 (14D136)

3.12 TB Fusion Drive

iMac (27-inch, Late 2012)

3.4 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GTX 675M 1024 MB

Im having the same problem. Trying to save my vectors as jpeg using 'Save For Web' option. AI freezes and closes the program.

greenegoblin, others,

Apart from the GPU possibility, see also the Troubleshoot here, including updating of video driver,

https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

you may consider the possibility of some general corruption, see the list below (where 5) is probably irrelevant), unless some clear solution appears.

The following is a general list of things you may try when

A) The issue is not in a specific file,

B) You have a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper), and

C) It is not caused by issues with opening a file from external media (see at the bottom).

You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.

If possible/applicable, you should save current artwork first, of course.

1) Close down Illy and open again;

2) Restart the computer (you may do that up to at least 5 times);

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:

https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

Even more seriously, you may:

6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall. It is important to use this full three step way: otherwise, things may linger.

http://www.adobe.com/support/contact/cscleanertool.html

Same here - just updated last night, trying to save out a magazine cover as jpeg for review, crashes (twice so far now). File is CMYK 300dpi, saving for web at 1600px high. Crashes while generating the preview. Will try it with the GPU acceleration off and see if still happens.