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greenegoblin
greenegoblin
Participant
June 16, 2015
Answered

Illustrator CC 2015 crashes when using the "Save For Web" feature.

  • June 16, 2015
  • 43 replies
  • 13852 views

Illustrator CC 2015 crashes when using the "Save For Web" feature.

      This topic has been closed for replies.
      Correct answer AshutoshChaturvedi

      Hello,

      Thank you for your post.

      I would take this opportunity to offer an apology for the inconvenience caused to you post release of Illustrator CC 2015. We take feedbacks and bugs seriously and as a team learn to take corrective action.

      We have made an attempt to fix this bug and the next patch 19.0.1 is in testing phase. We would release this patch as soon as we have completed our tests.

      Regards,

      Ashutosh Chaturvedi

      On Behalf of Illustrator Engineering Team.


      Hi,

      We have released a patch 19.0.1 that fixes the issue being discussed on this thread. Please apply the patch from your creative cloud application. The creative cloud application checks for update once a day hence you may not see the update right away.  If you want to force the check for an update early please logout and log back into the Creative Cloud application.

      Link to the release notes of 19.0.1: https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

      Regards,

      Ashutosh

      On Behalf of Illustrator  engineering Team

      43 replies

      Show previous replies
      T
      T Michele
      Participant
      June 26, 2015

      Same problem, mac with Nvidia GeForce GTX 660M.

      So very annoyed, I regret updating between this and not being able to open .ai files I used daily prior. The GPU performance worked for that but that shouldn't have to be a random fix I have to stumble across in a forum.

        annasense2
        annasense2
        Participant
        June 26, 2015

        I'm also having this problem... probably about 20% of the time. With my particular files, they worked fine in CC 2014. I'm making one tiny edit in text, and most will save for web, but some of the files crash consistently. The same ones crash 100% of the time trying to save as JPEG Maximum quality.

        I did change it to PNG-24 Transparency, and it actually let me save one of the 'bad' ones... maybe that's a workaround for now, but it's very frustrating.

          A
          andypritiken
          Participant
          June 25, 2015

          MacBook Pro Retina 2014 - Just updated Illustrator.

          Crashes about 60% of the time when saving for web. Very frustrating for a person like me who sometimes saves for web over 100 times a day.

          Please update / fix this is Adobe, seems to be a pretty widespread problem.

            J
            jasonhunt
            Participant
            June 25, 2015

            Same issue here, not just NVIDIA!

            Very unreliable, and doesn't happen every time.

            I found that zooming the document out (to at least fit in window) helps, sometimes.

            Also crash reporter doesn't seem to kick-in?

            Simple documents better, complex ones or with large placed images not so!

            Please fix!

            iMac (27-inch, Mid 2011)

            3.1 GHz Intel Core i5

            20GB 1333 MHz DDR3

            AMD Radeon HD 6970M 1024MB

            Yosemite 10.10.3

              cannatas
              cannatas
              Participant
              June 24, 2015

              Same here! Way to go, Adobe!

                M
                mbprice
                Participant
                June 24, 2015

                Same issue here. Love the new features but it is terribly buggy. This save for web issue it really messing me up!!!

                MacBook Pro (Retina, Mid 2012)

                2.3 GHz Intel Core i7

                8 GB 1600 MHz DDR3

                NVIDIA GeForce GT 650M 1024 MB

                  K
                  KiersM
                  Participating Frequently
                  June 24, 2015

                  Hi,

                  Just to chip in - I reinstalled 2014 from the CC app and I'm now up and running again. A pain, but the only way forward.

                  Kieran

                  K
                  KiersM
                  Participating Frequently
                  June 23, 2015

                  Yep, I'm getting this too. Nothing to add to the original thread - replying to get notifications....

                  Happens every time, different files, have rebooted & cleared all preferences

                  MBP late 2011, AMD Radeon HD 6770M, 16GB Ram, Mavericks 10.9.5

                    nickgmcclure
                    nickgmcclure
                    Participating Frequently
                    June 22, 2015

                    Wow. Really thought there would have been some progress on this by now. This is not an obscure, little-used feature - Save for Web is a critical part of many designers' workflow, as they have to send multiple iterations of files to clients for approval. Come on Adobe, get on this, please!

                      C
                      Cerickson1012
                      Participant
                      June 22, 2015

                      Also having the same issue crashing when "Saving for web". Turned off GPU to see if that would make a difference, it did for 2 saves and then on my 3rd save it crashed. Seems similar to problems other people are having (giovanni t). Can't seem to pin point the exact cause. Feature is crucial for me to send low-res comps to clients for approval. Talk to me Adobe.

                      Running a Mac Pro (Late 2013) OS X Yosemite: Version 10.10.3

                      Processor: 3.5 GHz 6-Core Intel Xeon E5

                      Memory: 16 GB 1866 MHz DDR3 ECC

                      Graphics: AMD FirePro D500 3072 MB

                        E
                        enter a nickname
                        Participant
                        June 22, 2015

                        iMac retina. GPU on

                        It's an intermittent thing. This morning I opened 20 files, half of them pdf hall .ai.

                        With them all open, I made jpgs one at a time of all of them, each at different reductions. I did it again but this time all were enlarged at 150%.

                        It was only during the forth round of 20 that it started to quit and it took quite a few times to finish.

                        This contrasts with last week when I couldn't do two in a row without it quitting. I was lucky today.

                        We can always use cc2014 for making jpgs until they fix it.

                        Sent from iPhone

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