Skip to main content
greenegoblin
greenegoblin
Participant
June 16, 2015
Answered

Illustrator CC 2015 crashes when using the "Save For Web" feature.

  • June 16, 2015
  • 43 replies
  • 13850 views

Illustrator CC 2015 crashes when using the "Save For Web" feature.

      This topic has been closed for replies.
      Correct answer AshutoshChaturvedi

      Hello,

      Thank you for your post.

      I would take this opportunity to offer an apology for the inconvenience caused to you post release of Illustrator CC 2015. We take feedbacks and bugs seriously and as a team learn to take corrective action.

      We have made an attempt to fix this bug and the next patch 19.0.1 is in testing phase. We would release this patch as soon as we have completed our tests.

      Regards,

      Ashutosh Chaturvedi

      On Behalf of Illustrator Engineering Team.


      Hi,

      We have released a patch 19.0.1 that fixes the issue being discussed on this thread. Please apply the patch from your creative cloud application. The creative cloud application checks for update once a day hence you may not see the update right away.  If you want to force the check for an update early please logout and log back into the Creative Cloud application.

      Link to the release notes of 19.0.1: https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

      Regards,

      Ashutosh

      On Behalf of Illustrator  engineering Team

      43 replies

      Show previous replies
      B
      BrigitteRoars
      Known Participant
      June 30, 2015

      Same here. My work around is export to jpeg with Artboards ticked, but I'm still losing a LOT of time to restarts as it also crashes occasionally when I just hit save.

        O
        OneLittlePrintShop
        Participating Frequently
        July 3, 2015

        I'm also getting crashes over and over, killing me in hours here Adobe, Never seen so many bugs in 20 years of illustrator. Ack. It's crashing when I save, crashing when I move something. This is a new file built on the new illustrator framework, and it's happening on both my 2014 imac and 2015 macbook pro. Damnit.

          M
          moJoJoJo2450
          Participant
          June 29, 2015

          Same here, For some files happens multiple times in a row

          OSX YOSEMITE

          MID 2011

          IMAC 27" i5 2.7GHz

          AMD RADEON 6770

            lisap71098429
            lisap71098429
            Participant
            June 29, 2015

            Adobe, can you let us know when the crashing problem on "save to web" will be resolved?  Just a simple time frame would be helpful.  Many thanks.

              C
              Cerickson1012
              Participant
              June 29, 2015

              UPDATE: I have found that turning off GPU Performance helps a TON! I'd say 9 out of 10 times it works fine.

              E
              ekaterinaw67967898
              Participant
              June 29, 2015

              Haven't tried on newer iMac but on the older one at work turning off GPU crashes Illustrator also.

              iMac (21.5-inch, Mid 2011)

              2.5 GHz Intel Core i5

              4 GB 1333 MHz DDR3

              AMD Radeon HD 6750M 512 MB

              S
              Sebmolo
              Participant
              June 29, 2015

              Same Issue here. Happens when I open PDF (created on Illustrator CS 2014) and I want to save for web.

              The crash is not regullar, sometimes it crashes as soon as one starts the save for web procedure, and sometimes it crashes when one tries to resize the file.

              iMac (27-inch, Mid 2011)

              3,1 GHz Intel Core i5

              12 GB 1333 MHz DDR3

              AMD Radeon HD 6970M 2048 MB

              E
              ekaterinaw67967898
              Participant
              June 29, 2015

              Same issue here too. Happens at the work and home iMacs that are different models and years. Fix this soon Adobe!!!!

                L
                l.salvioni
                Participating Frequently
                June 29, 2015

                Same issue here. Downgraded to CC2014, please notify when a fix is issued.

                Mac (21.5-inch, Late 2013)

                2,7 GHz Intel Core i5

                8 GB 1600 MHz DDR3

                Intel Iris Pro 1536 MB

                  C
                  CClaro
                  Participant
                  June 28, 2015

                  Me too. When CreativeCloud first started, I was worried that subscribers would be used as BETA testers for the products they're paying for as finished products. Issues like these just strengthen that theory.

                  No "save for web" is a deal breaker for me so I have reverted back to CC2014 until this is resolved.

                  iMac 27

                  3.4GHz i7

                  24GB Ram

                  NVIDIA GTX 680MX

                    O
                    OneLittlePrintShop
                    Participating Frequently
                    July 3, 2015

                    How did you revert back? When I went back to my 2014 CC folder, it's empty.

                      K
                      KiersM
                      Participating Frequently
                      July 3, 2015

                      In the CC app, in the list of apps, Scroll down to 'Find Additional Apps', and there's a link for 'Previous Versions'. I found it in there and had to reinstall it as the 2015 installer presumptuously uninstalls 2014.

                      Previous updates left the old app intact so you could easily road-test the new app. But not this time. Oh no. And look what happened, Adobe, look what happened.

                      Bad Adobe. Not Cool.

                      K

                        A
                        ayatu
                        Participant
                        June 27, 2015

                        I have the same problem and I'm surprised Adobe has not taken this issue serious enough. We are losing time and money too same way you don't like others cracking your product. Right now our wallets/pockets are being cracked by Adobe with poor update/product.

                        Illustrator used to be the most stable product...every time I hit save for web and try to resize the image or just hit save------it disappears all together only to restore it with many steps back.

                        2.7 GTz Intel Core i5

                        Intel Iris Pro

                          A
                          ache751
                          Participant
                          June 26, 2015

                          Same problem here. iMac (Retina 5K, 27-inch, Late 2014) with AMD Radeon R9 M295X video card. Issue started when I updated to CC 2015.

                            Show more replies
                            Terms & ConditionsAccessibility statement
                            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices